Recensies (7.393)

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 65% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 13% recensies zijn 1 sterren
Bewerkt 22 december 2022

I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it.
We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately!
UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.

Chalk Of The Town®
Griekenland
Ongeveer 4 jaar gebruiken de app
Meta heeft geantwoord 19 december 2022

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

14 september 2020

easy to use and has helped grow my business from the ground up. The user platform was simple, informative and easy to use.

MissyAthletics
Verenigde Staten
4 maanden gebruiken de app
6 april 2021

I used this app to sell my products, to do marketing for my store and increase the sales.
With this aplication I hope that my products are better known.

Ay Caramba Store
Chili
4 maanden gebruiken de app
9 april 2021

The app made everything very easy. It was very simple and there was very little decision making involved. Point and click.

A Necklace For Me
Verenigde Staten
4 maanden gebruiken de app
25 maart 2023

doesn't make sense! It keeps saying:

"Each asset is already associated with a different shop. Please disable one to proceed."

with no option to proceed. No phone support. Nothing.

PIYOGA
Verenigde Staten
Ongeveer 4 jaar gebruiken de app
Meta heeft geantwoord 3 mei 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

19 september 2020

this is the best app that connects instagram shop to my shopify.. it was all very limited due to my location which is Indonesia. But now its all good. Thanks a lot!!

SAMAPURA
Indonesië
4 maanden gebruiken de app
Bewerkt 5 oktober 2020

very good application, I really like it, makes it easy for me to integrate with Facebook, and I'm waiting for Instagram shopping, hope it can be fast

HSF Eyewear
Indonesië
4 maanden gebruiken de app
2 mei 2023

it shows unsupported. Tracking is my account restricted, i don't know why? i can't ask any helps for that.

LightingWay
Canada
Ongeveer 4 jaar gebruiken de app
Meta heeft geantwoord 3 mei 2023

Hi there!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

11 februari 2021

nice product for add platform.......................................................................

The Club Factory
India
4 maanden gebruiken de app
2 september 2023

get going good

D.I.Y E-BOOKS
Verenigde Staten
4 maanden gebruiken de app
Meta heeft geantwoord 5 september 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].