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Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?
Hi there!
Steve from Meta here! Thank you for taking time to leave a review. I understand your frustration with the recent changes. If you would like to run campaigns on Facebook and Instagram, you will need to do so from Meta.
If you would like assistance with this and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Steve
I tried to connect Facebook sales channel with my Shopify store and it did not connect. There was a message error after completing the installation saying "There was a problem processing this action. Please refresh the page". After changing many emails during 2 weeks with Shopify support team and speaking with 5 team members, I received an email from Shopify saying that they can't solve this issue because it is from Facebook and they will close my ticket ID. I am disappointed by the support I received. The error appeared on Shopify platform, Shopify should help fixing errors on their platform.
Thanks for sharing your feedback! I can definitely understand and appreciate your frustration. Due to the nature of our app, there is a level of dependency and impact on both ends of the spectrum. However, there are cases where issues that stem from Facebook are reflected in our app, but but do not have a causal relation to the app. It seems our technical team has investigated and ruled this to be the case for your issue. We strongly recommend that you reach out to Facebook's Support team to get that issue resolved. Thank you for your patience and understanding. - Abdalla, Shopify Support
The Facebook Channel option is the best thing I've discovered in terms of marketing and product management on the web. Thanks again FB! There is no other social media app that can come close in comparison. I enjoyed the simplicity and advanced technology the most.
i only started using but seems straight forward enough. Step by step instructions and no errors so far
Application très intéressante à utiliser pour augmenter le nombre de vos clients sur votre site web shopify
lot of glitch. stay away from facebook if you like to increase your sales. Facebook is a open book giving and selling our data to others
I love the facebook sales channel app. It allows me to show case a lot of my products on a continual basis.
De todas maneras recomendable al 100
I have just installed this app and it's installation is a very easy process -now im just hoping it translates to sales
Facebook channel app helps individuals like myself improve traffic to your Shopify store with potential costumers.