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Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I am currently running some ads and the traffic to my website has picked up! Handy app to have installed.
Trying to remove this app from shopify but my shop still shows up on my facebook business page. Please remove the app from my facebook business page i have already uninstalled it.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing. I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify
Absolutely terrible support. No matter if you follow the policies, you are bound to get your ad account disabled and then there's no telling when you will get your account reviewed. NO CUSTOMER SUPPORT WHATSOEVER!! Your ad creatives will get taken down, re allowed and then get taken down again. An absolute nightmare in the best of times. So many problems, but they have the market share so they don't bother taking care of the advertisers on the platform. I would give a zero star rating if i could!!!!!! Just check on social media and you will see that the problems i have experienced are very widespread. HAVE BETTER CUSTOMER SUPPORT!!!
Thanks for taking the time to leave a review. That certainly sounds like very a stressful experience. When it comes to Facebook ad account eligibility and ad approval, it is determined solely by Facebook so I'd like to share resources on how you can contact them for support. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
It helped me promote ads. But it's so hard to figure out how to link my Instagram shopping. So I wish it did that.
So far so good. Setup appears to be pretty easy, now I’m just anxious to see it run/work. Would be nice to see a “FREE” introductory rate to make sure there are no kinks or issues, but here goes something
Lenta la sincronización. Poco intuitiva. Muy bueno el acceso desde Shopify pero cuesta terminar la vinculación.
Gracias por tomarse el tiempo para dejarnos una reseña y compartir sus comentarios. Mejoramos continuamente nuestra aplicación, y su opinión es esencial en este proceso, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Rob, soporte de Shopify
Easy to connect and product placing from shopify to facebook. The response and analysis could be improved by implentation of the shopify dashboard.
Easy to use. User friendly. A bit complicated to know which account to use, but it works. I used it to create a shopify eshop.
0 customer support. Have me going in circles and no resolve!! for such a massive digital platform the technical and program support is extremely poor. Over 48 hours and can not get 1 representative to complete or solve one task. I've lost confidence in their ability to get my business started let alone pay money for marketing and advertising. they are delaying my success and wasting my time, money and energy.
Hi there,
My name is William and I work with Shopify Support. I see that you're trying to get support with the Facebook channel and I'd be happy to help you get this support so I'll reach out to you directly with an email followup.
William | Marketplaces Support Specialist
Shopify