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All of my boxes have the green check mark for set up but the button for Request Approval is still grayed out. A little frustrating. Probably user error. :)
Thank you for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Anna, Shopify Support
c'était parfait jusqu'à maintenant, shopify me signal que ce canal de vente n'est pas pris en charge en ce moment.
s'il vous plait, aidez moi à résoudre le problème.
merci d'avance.
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Merci,
[Méta-soutien].
We can't connect our Shopify account with Facebook. It says our catalog is already connected. There is no dedicated point of customer service, just opening and reopening the same windows in a hall of mirrors. Our emails go nowhere. Facebook will also not let us change our name because it violates policies, when it clearly doesn't. So beyond frustrating.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to send you an email and see if we can address some of the issues you were having with the app.
Jack | Shopify
i want to connect personal Facebook ad account but app is not allow to do that because i don't want to use credit card
Thanks for sharing your feedback! I can definitely understand how frustrating that may be. However, Facebook does require that personal ad accounts have an ad spend in order to connect to the FB Channel. I sent you an email to discuss alternative payment methods further! I look forward to hearing from you soon. - Jeferson, Shopify Support
It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.
Hi There!
Thank you for taking time to leave a review. If you need further assistance from us, please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Painful support and service, impossible to enable the service after thousands of security checks and requests to send personal documents. Better to turn to other more efficient, serious and professional sales channels. Facebook is a mess.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Please go back to the drawing board. a lot of businesses use fb as a sales channel and it is pertinent that we are able to set up our pixels to run ads. If everyone's review is saying the same thing, you should look into it and see how it can be fixed.
Hi there!
Paola here with Shopify! Thank you for taking the time to give us your feedback. I understand how using the Pixel is important for your business and you can onboard Facebook Marketing to connect it. I will be reaching out to you shortly to understand what is happening on your end and provide the next steps.
I look forward to chatting with you!
Paola | Shopify Support
I used this app for my marketing strategies. It would be helpful also if facebook will be more sensitive and accurate with the reasons why they are banning fb business manager account.
very good experience. highly recommend the support system. i was a beginner but didn't find any hard way to follow through the system
SERIA BUEO QUE LA SECCION DE CATEGORIAS DE GOOGLE PUDIERA ESTAR EN ESPAÑOL. LA VERDAD TODO LO DEMAS NO SE ME HIZO DIFICIL.