Recensies (8.979)

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 66% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 13% recensies zijn 1 sterren
6 januari 2023

I can't install the app properly small app have better customer service.... 48 hours to have a reply ?

BRUT Clothing
Frankrijk
10 maanden gebruiken de app
Meta heeft geantwoord 6 januari 2023

Hi There!

Shawn here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide ...

8 februari 2023

If I can, I must grade it zero star. Facebook & Instagram do not provide any technical support. You have to solve all problems by yourself. Please be aware of this before installing any Facebook and/or Instagram app as your sales channel.

TactnTech
Hongkong SAR van China
10 maanden gebruiken de app
Meta heeft geantwoord 4 mei 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

20 juni 2023

If I can give minus stars I will.

The support and service are so bad that the only thing those CS reps care are to close the case ASAP instead of helping you to actually solve the issue. I had an issue with the business account, the CS reps kept changing and every time there was a new reps I had to explain everything all over again and it's literally without any progress or solve my business ...

GLAMOURPURRS
Verenigd Koninkrijk
10 maanden gebruiken de app
Meta heeft geantwoord 27 juni 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

12 oktober 2023

Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.

US AUTO
Myanmar (Birma)
10 maanden gebruiken de app
Meta heeft geantwoord 20 oktober 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

7 mei 2021

Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option ...

Hello Luxy
Verenigde Staten
10 maanden gebruiken de app
Meta heeft geantwoord 11 mei 2021

Hi there! Thanks for taking the time to share your feedback!

Although the Instagram app's tagging feature is fully supported by Instagram's team, there could be a few ...

Bewerkt 13 september 2021

I only want to use Instagram where I can add tags to my website, not the Facebook website that directs to my Shopify checkout. I don't really want to connect both Facebook and Instagram, surely you can connect whichever you please! Facebook always saying 'Request to review issues' ... there's nothing wrong with any of my products - hence I just uninstalled facebook shop. Besides Facebook business ...

Azana Photo Frames
Verenigd Koninkrijk
10 maanden gebruiken de app
Meta heeft geantwoord 15 september 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. It is definitely possible to just use the Instagram feature of the app, but it does require ...

13 december 2022

I wish I could give negative stars. DO NOT add this channel to your store, especially if you are already having some success. This app ruined my account eligibility and chances for reinstatement of all 4 of my FB commerce accounts. I’ve been running shops on FB for almost 3 years now.

All this app does is waste our time and energy. It does not support proper reporting or integration with Shopify ...

hairlaidy
Verenigde Staten
10 maanden gebruiken de app
Meta heeft geantwoord 14 december 2022

Hi there,

Thank you for taking the time to leave your review. I'm sorry that you've been having problems with the Facebook & Instagram app. I've passed this review to our ...

22 januari 2024

GANZ SCHLECHT - BEI PROBLEMEN MIT META GIBT ES KEINE LÖSUNGEN UND KEINEN KUNDENSERVICE!

Meta - Facebook und Instagram - sind unerlässliche Tools. Obwohl ich jeglichen Anweisungen gefolgt bin, ist es mir bis heute nicht gelungen,
- dass ich Werbung schalten kann
- dass ich meine Zahlungsmittel verifizieren
- das die Werbeeinschränkungen auf meinen Konten aufgehoben wurden
- ein Ticket zu eröffnen ...

valleygrapes
Duitsland
9 maanden gebruiken de app
Meta heeft geantwoord 26 januari 2024

Hallo!

Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchte Ihnen gerne bei ...

28 november 2022

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Simpativa
Servië
10 maanden gebruiken de app
Meta heeft geantwoord 30 november 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide ...

28 juni 2023

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business ...

Gift of Thyme
Verenigde Staten
9 maanden gebruiken de app
Meta heeft geantwoord 6 juli 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...