Facebook & Instagram

This app randomly generates posts from Shopify to Facebook when new products are added to the Facebook Channel, rendering social media marketing campaigns via Facebook and/or Instagram totally useless. There is no facility in Facebook to turn off these posts. We have had very negative feedback from our followers that these bland posts are irritating. We are almost certainly losing Facebook followers. We ask that Shopify puts pressure on Facebook to rectify this situation as soon as possible. Note also that the Developer Reply to EJay's review does NOT work - see below: Developer reply
March 1, 2021
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support

hi, im trying to use your app, and it give an error advice, would you please, check the app, so we can use it properly

If I could, I would give 0 stars. Have not been working for months, I have tried to solve it by myself and paid other people as well, but the problem hasn't been solved. I have communicated with support from both Meta & Shopify and they just put the ownership of solving the problem to the other. Shop connections are not working at all. The only thing which did work is the pixel, but who cares really... Currently, even the connect account button is not working so it is totally worthless, as I cannot even raise a support ticket after they closed the previous one because they said Shopify needs to fix it. Not to mention 50% of the people I spoke to (Support) were asking me to do the same thing over and over again as if I am an idiot. Very low quality of overall service, core functionality not working.

This is beyond Horrible! They blocked my store from advertising without giving a reason since July! Horrible! Horrible! Extremely Unprofessional! Clearly do Not care! Wow! This Not about Instagram Only Facebook. Wouldn't dare connect Instagram in the Horrible situation!

As soon as I added this app it disabled my ad account and profile shortly after. Seeing as I am not the only one with this issue, this should be resolved very ASAP. It used to super simple adding the pixel now its just a huge mess and absolutely dreadful. Why fix something that is not broken? I understand the ideology of getting more tracking features, but then this app should give us an option to add the pixel ID only instead of linking so many other things, and if one wants additional tracking, to go through with this process, instead of making it one way only.

Somehow Facebook got disconnected on my account even tho I had the app on my sales channels. Tried to reconnect but got an error message. Uninstalled the app to see if that would work. Every time I click to install the app again, I get the following message: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need."
Frustrating!! I see others are having issues as well. Would love an email to let Shopify stores know when this issue gets fixed!

Stop this b*llshit, come back to previous version or i will migrate to w*rdpress. I JUST WANT ADD A PIXEL, don't want to connect all my business manager to shopify.. If only this work but they is a lot of errors and can't select the good page, or catalog or instagram... Seriously don't f*ck up, please simplify and not do it harder

I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.

It keeps failing my ads for building audience every time. I have now tried 7 times. I can advertise directly on facebook but this is failing me every time without any reason why so i can try to fix it. Very frustrated at this point, just want to see why they are failed so I may try to remedy the situation.

After setting everything up... Problem 1 - Facebook blocked my Ad account.
Problem 2 - After spending a week getting our Ads account back online, I decided to give it another go. But, the following message appears on all my ads: "A problem with Facebook prevented your activity from being resumed. Try to resume in a few minutes." Tried, and tried, and it never works. Great idea, but a waste of time unfortunately. *Update - Jake, Shopify Specialist - I haven't had an email from you?