Recensies (8.882)

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 66% recensies zijn 5 sterren
  • 14% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 13% recensies zijn 1 sterren
7 november 2022

doesn't work. can't sync products from Shopify with meta. help pages on both platforms just don's exist or give errors. e-mail links do not get send. It's all a big fat mess and there is no customer service that seems to be active. Have wasted a lot of valuable hours on this

Indigo and Roses
Nederland
5 maanden gebruiken de app
Meta heeft geantwoord 7 november 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

8 mei 2022

Stop spam posting my customer Facebook feed everything a product is updates. So many lost followers and no way to fix this!

Strumace
Verenigd Koninkrijk
5 maanden gebruiken de app
Meta heeft geantwoord 10 mei 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.

Chris | Shopify

9 april 2021

Tried to connect my facebook account
it locked facebook
i now have no facebook and have lost access to my business page
cant contact facebook
so have lost all my photos of my children , friends , wedding pictures, priceless memories the lot , absolutely gutted.
opened a support ticket with shopify and no one ever got back to me

Slim Shadies Celebrity Sunglasses
Verenigd Koninkrijk
5 maanden gebruiken de app
12 juni 2023

I installed this app specifically for Facebook Pixel, but automatically, it will create a Facebook Commerce account in your Facebook Business Manager. This account will automatically generate a shop and add your Shopify products to it. After a while, Facebook may request various business details and inform you that your account is at risk of being restricted due to your shop's failure to comply with our Seller Terms. This can happen even if you don't use the commerce account or if you are unaware of what a Facebook Commerce account is !!!

barelio
Verenigd Koninkrijk
5 maanden gebruiken de app
Meta heeft geantwoord 14 juni 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

Bewerkt 29 oktober 2020

Terrible: 1) My facebook shop loading speed is a joke: 14 seconds average to load any product.
2) When a costumer goes to the checkout page it bugs, moving the checkout page randomly scaring my clients. 3) Some of my products facebook deactivates them saying they do not comply with their policies but it does not says which policy. So I can not know how to fix it.

Hometastic.fun
Mexico
5 maanden gebruiken de app
7 september 2021

Only uploads 1 photo and no longer lets you run a promotion from Facebook commerce manager. Shopify blames Facebook, Facebook blames shopify so nothing can get resolved.

Luxus & Invoco
Verenigde Staten
5 maanden gebruiken de app
Meta heeft geantwoord 7 september 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify

11 december 2020

In the Shopify details say everything is fine and then in the general page says the facebook shop and marketing are not connected.

Activewear & Linen basics
Spanje
4 maanden gebruiken de app
Meta heeft geantwoord 12 december 2020

Thanks for sharing your feedback! That message is referring to the old Facebook Shop and Instagram channels, which are now delisted and inactive. I’ve sent out to an email to you to discuss this further. - Abdalla, Shopify Support

29 december 2021

Why is Facebook always finding ways to interrupt the Facebook sales channel? Why is my Channel now disconnected with Shopify? I need to know if I need to keep using this channel or delete it because I'm tired of running into issue after issue.

New Life Fashion, LLC.
Verenigde Staten
4 maanden gebruiken de app
Meta heeft geantwoord 30 december 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the unexpected interruptions you are facing on the Facebook channel. These interruptions often happen when changes are made on Facebook's end so I'm going to follow up with you in an email and see where I can help.

Adil | Shopify

Bewerkt 28 december 2022

Why cant I connect my facebook page to shopify? This is slowing down my progression for no reason. I get this message when I try to connect my shopify, im in CANADA and i cant connect it, what the hell?:

This account can't be selected because checkout on Facebook or Instagram is only available in some countries. If you want to select this account, go back and choose a different checkout method

EDIT: Please dont tell me to go to facebook customer service, it's impossible to talk to a real person, I don't need that written info, its useless. I need to tal kto a real agent.

theshadesbox
Canada
4 maanden gebruiken de app
Meta heeft geantwoord 28 december 2022

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

6 maart 2022

There is ZERO customer support on the Facebook end. I can appreciate that Shopify is at least trying to help, but after months of trying, I am still not able to connect my Shopify store with FB because of a request from years ago to connect my Etsy shop. Even though I no longer have my Etsy shop connected anywhere on within FB's black hole of a backend they call the Commerce Manager. They are monopolizing a service they cannot even support. It's total BS. I'm giving up on trying to connect FB and Insta, sorry Shopify... I really like you guys and would prefer to route my social media to my Shopify store, but FB is making the connection impossible to move forward with.

TheRubbishRevival
Verenigde Staten
4 maanden gebruiken de app
Meta heeft geantwoord 8 maart 2022

Hey there,

Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with the Facebook support team. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.

Ashley l Shopify