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This channel repeatedly told me my products and shop was approved, but when I went to the Shopify Commerce Center, that was not true.
Hey there! Thanks for your feedback - we are always looking for ways to improve the functionality of our app for current and future merchants. I’ve sent out to an email to you and hope to hear back from you soon. - Jake, Shopify Support
I give it a 1 because it did not bring me in any sales and it has so many restrictions that my small business did not qualify for some of the apps connected to it.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you an interested in using the app moving forward.
Charlotte | Shopify
i can't create audience sale campaign i won't let i set the daily cost it but tell me error. i have tried but doesn't work
Hi there!
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. From the error I see in your Shopify admin, the issue you're facing with creating a Facebook Marketing activity stems from settings within Meta Business Suite that need to be changed by Facebook. I've sent you an email to connect and offer further support.
Vance | Shopify Support
Facebook and Instagram did not integrate into Shopify at first go, so what to do, when Shopify page for integration to Facebook and Instagram is totally blank???
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Until they fix the issue with only posting one picture, this app is useless. I get countless messages a day asking for more pics than they're seeing on FB/IG, and I have to direct them to my website. So, what's the point of having this channel at all???
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with only posting one picture. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.
Jason | Shopify
I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?
Hey there,
Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.
Ashley l Shopify
Would be good, but instead sends notifications to followers of new items add to Facebook shop for no reason. I cannot turn this feature off and i feel this is affecting how my followers view our brand.
I create a new page because i changed my phone number and no access to my old page its a big shame and not suuport from facebook
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
I have had continuous issues with meta and am not a fan!
Hi There!
Thank you for taking time to leave a review. If you need additional support from us, please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I USED THIS app to help me promote my products on social media. I'm quite confused as to how to even make a post. Other than that , all good.
Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and I want to ensure you are getting the most out of our app. I will be reaching out via email shortly to connect with you. Look forward to hearing back. - Anna, Shopify Support