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It could be so much easier than this... I really dont like the app. Let me just connect my Pixel ID! It worked fine. Now I dont even have any Events on my page.
Thanks for your feedback. I can definitely see why it is important to ensure your pixel is connected so you can market your business. I will be sending you an email soon to ask for more details on the issues you are currently facing. Looking forward to hearing back. - Anna, Shopify Support
Trying to connect my account from last 4 days, even its connect but not showing any products on my Facebook page, kindly help, Subhanbhatkar@gmail.com
Hola, tengo problemas con la Aplicación, ya que me aparece un error y no me deja entrar, es decir arroja error para ingresar a la aplicación desde Shopify.
¡Hola!
Gracias por tomarse el tiempo para dejar una reseña. Nos disculpamos por las molestias causadas y nos gustaría ayudarle con una resolución.
Póngase en contacto con nuestro equipo de soporte empresarial a través de este enlace:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
Meta soporte
me da error en la instalación y no me dice cual es el problema
are you guys here getting paid by Facebook to put positive reviews here????!!
the app is very bad, the old systeme was easy and very simple now we have to face long loding times and bugy systemes. hate the new app....
Thanks for sharing your feedback! I definitely understand your frustration. If you were experiencing issues, then I'd definitely be interested in investigating them. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
The whole thing seems pointless when Facebook tells me I can't have a Facebook shop in my location. So what is the point of importing my catalogue from Shopify to Facebook?
1. NO Support. I have reach out numerous times, no response.
2. You are required to use Shopify Payments. Why? Kickbacks?
I just wanted to be able to sell on Facebook and Instagram without issues. If you are wanting simplicity, this is NOT the app for you.
I have added the app trying to connect but it could not connect to shopify business manager as I could not transfer ownership of the facebook page that I own to the Shopify Business Manager. Waste of time. At the end my private facebook account has been disabled. I would not use facebook anymore for marketing. I will use google ads instead is much simpler and straightforward.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
DO NOT INSTALL AT ALL COSTS! Adding the Facebook pixel to my stores used to be easy... now it's impossible due to this app. It 'making things easier' just made things terrible. EDIT: My Facebook account just got banned 2 hours after installing this app. Thanks for messing everything up, I don't know how to run ads anymore. Wow. All my accounts gone.
Thank you for sharing your review. Shopify changed the pixel location to the Facebook channel to enhance the customer tracking integration between your Shopify store and Facebook. This change will allow for increased control over how you collect customer data and what is collected. I'd like to do everything I can to help you get the pixel working with your Facebook app, and will be following up with an email shortly to discuss next steps. - Veena, Shopify Support
i cant use my pixel... and do not track view content event...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.......................................................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support