Facebook & Instagram

This channel never connects properly to show the measurement of visitors to my products, add to carts, or purchases. I think 2023 was the last time. I don't know why I keep this channel other than it's a Shopify direct channel. Once FB opened marketplace and blocked our products it's been pretty useless having shops.

Facebook and Instagram have been very helpful for growing my business. The platforms make it easy to reach new customers, promote products, and build a strong brand presence. I especially like the advertising tools and how simple it is to connect with my audience through posts, stories, and messages. Overall, it’s a powerful and reliable app for any business looking to expand online.

Horrible event tracking. Horrible app.
I envy those who say that it doesn't connect to their store.
Feel yourself lucky!

1 star is way too much for this app.

Great app with a smooth and user-friendly interface. It makes tasks simple and efficient, even for beginners. Overall, a reliable experience with helpful features—just needs a few minor improvements for perfection.

If I could give 0 stars, I would.

Meta has disabled my personal account along with all of my connected business accounts, cutting off access to over 10 years of business data, communications, and customer connections.

There is no functional support system available. Every support pathway requires logging in, yet login is blocked — including attempts to access support through the Shopify integration. This creates a closed loop with no way to reach a human or submit an appeal.

An automated AI system has made a serious and damaging error, and there is no accessible process to correct it.

This lack of accountability and human support is unacceptable, especially for businesses that depend on these platforms for daily operations.

Excelente atención y asesoría antes de la compra y el acompañamiento hasta la entrega.

Could not enable data sharing in the app. Shopify support kept pushing me to Facebook support, and Facebook support pushed me to Shopify support. Quite literally going in circles.

If enabling data sharing fails once, just add a custom pixel. They're just not very good at this.

l'application est incapable d'associer shopify à mon compte meta business, cela fait 2 jours que je verifie, mes niveau d'autorisation, du coté meta tout est OK, mais shopify que dire ....

Extremely frustrating experience with the Shopify Facebook & Instagram App. I’ve been trying for the last 3 days to connect my Shopify store with Facebook and Instagram, and nothing is working properly.

The catalog is not syncing, permissions are unclear, and the setup keeps failing without any proper explanation. What’s worse is the lack of effective support—there’s no clear guidance or timely help to resolve the issue.

This app is supposed to make selling easier, but instead it’s wasting time and creating unnecessary stress. Definitely needs major improvement in functionality and customer support.

Pesimo conectas una cuenta y luego no puedes desconectar y conectar otra. Con lo que generan deberian ponerse las pilas y actualizar . Gracias