Değerlendirmeler (7.625)

Toplam puan
4,3
Puan düzeyi başına sayılar
  • Puanların %66 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %14 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %13 oranındaki bölümü, 1 yıldıza sahip
17 Ocak 2024

No customer support from Meta to resolve the issue, its just ridiculous how such a big company can not have a straight forward option to connect to customer support

RINGMASTER SPORTS - Made For Champions
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 3 yıl
Meta yanıt 26 Ocak 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

29 Ekim 2023

This is one of the grand examples not to use 3rd party apps.

The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team".

It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days.

Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first.

One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous.

Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents.

What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser.

It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers.

GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.

[not] made to last
Avustralya
Uygulamayı kullanma süresi:3 ay
Meta yanıt 3 Kasım 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

If there's anything else we can do to support you, please reach follow-up with our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can respond to you directly there and ensure you have the best possible experience.

Thank you,
Meta Support

16 Şubat 2024

Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.

Yasashii Kyojin Studio
Avustralya
Uygulamayı kullanma süresi:1 yıldan fazla
Meta yanıt 23 Şubat 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2 Aralık 2023

Every time I get going and making money Facebook says I violated something and I have tried to fight it and they deny me. They don't even tell you why. All my ads were approved and no issues. I wasted time and money working with them. This has happened twice now. Very depressing.

Gigiz Express
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 15 Aralık 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

29 Kasım 2023

It no longer allows me to access the "Manage Facebook data sharing preference" section, and my campaigns are negatively affected. Nobody can solve the problem.

Bcosmetica | Armonia tra Natura e Scienza | Cosmetici Naturali
İtalya
Uygulamayı kullanma süresi:Yaklaşık 3 yıl
Meta yanıt 15 Aralık 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

29 Ocak 2024

They banned my ad account because I tried to change my payment method and to get unbanned I need to send them more information about me. I did but right now I didnt get a response for over 3 weeks now even though I provided all necessary information. The only answer I am getting is automated text messages saying that a support staff will contact me in 1-2 business days, which is not true.

Evolving Growth
Almanya
Uygulamayı kullanma süresi:Yaklaşık 2 ay
Meta yanıt 2 Şubat 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

10 Ekim 2024

nnnnnnnnnnnnnnnnnnnnnnn

Sukha
Fransa
Uygulamayı kullanma süresi:4 gün
5 Mart 2024

A very poor app integration riddled with flaws and consistent only in it's inaccuracies. If you care at all about accurate measurements and pixels, this is not the app for you. You'd think recording $1,500,000,000,000 in sales would be worth noting or investigating, but Meta has investigated itself, the pixel code, and the app developer and discovered that it's all working perfectly and this is to be expected.

Cascadia Liquor
Kanada
Uygulamayı kullanma süresi:2 yıldan fazla
Meta yanıt 8 Mart 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

4 Mart 2024

Since this Feb, after registering my business for more than 5 times,
This app is still asking me to register my business again and
our products are still not showing up on my Facebook or Instagram

Rela-X JP
Japonya
Uygulamayı kullanma süresi:5 ay
Meta yanıt 8 Mart 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

23 Ağustos 2024

det tar på tok för lång tid innan min sida blir "REviewd" kan inte göra någonting trots att allt är klart i butiken...

My Store
İsveç
Uygulamayı kullanma süresi:7 gün