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I used this app to help me sell products while connecting to my Shopify catalog. Seamless integration.
This app is so bad, I don't understand how this can be the official app, it keeps crashing and all the error messages are super generic, you're left with no clue of what happened. Since I can't send my support message through the app because it keeps saying "Something went wrong". I'm gonna try here:
I have created a new facebook account specifically for my business, using the business email. I set everything up using this new account, sent all documents proving my identity and company ownership but for some reason after a few days, my account got suspended and subsequently deactivated. I am now trying to set everything up again, using my personal Facebook account which I have owned for many years, but unfortunately again, I can't go past the setup step, since the Shopify app still seems to be connected to the deactivated account somehow. The *only* thing I wanted is to be able to run ads using the Facebook Pixel, but it seems to be impossible. How can I proceed from here?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
nice smooth and simple to integrate, thank you
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
It was perfect! Super easy....I liked how I could choose my page, ad account and it connected everything to my store. Brilliant!
a very effective app, for tracking the impressions and ads and manage them in a daily basis. it gave me also the chance to run campaigns easily and communicate constantly with my customers
Instructions are somewhat clear. I had to create another advertising account on Facebook through my Facebook page when I already had one through my main Facebook account. Other than that, quite fluid and intuivite.
Show me other channels that are for sale. Thank you very much.
Hi There!
Thank you for taking time to leave a review and your feedback. We appreciate hearing from our customers!
Thank you,
Meta Support
Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!
Chat soon!
Paola | Shopify Support
Facebook reaches my customers very well. It is more personal and helps to develop and grow my business.
I took my time to set it up. There are so many options and information...but overall very easy experience. Just read everything. Make sure you go thru everything so you don't have to redo things. They pretty much do everything.