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At first I was worried the app wouldn't be as feature reach as I was hoping, but it seamlessly integrates with their business suite with little to no technical knowledge required. Would recommend.
I sent a support request a week ago asking about how to use and configure the App as it is clear that the data fields the app is sending do not correspond to usable data being injected by the Facebook Platform. As of today, they still have not gotten back to me. I am leaving a bad review because 1) the code is written badly and data points for catalog manager don't sync and 2) because they are refusing to respond to my support request. I will update this review if anything changes.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to reach out to you over email and see if we can address some of the issues you were having with the app.
Jack | Shopify
This app great and works really good for my store. User-friendly and simple even if you are nor a Pro.
It is good experience. If the local Market channel of face book, is accessable to place product ads.
Thank you for making this easy and powerful. A direct connection to facebook CAPI is a much-needed solution. I was about to pull the switch on enabling a google cloud server and GTM to accomplish this -- but if Shopify can make the CAPI a one-click setup, you've greatly simplified this. Thank you.
This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
It was a little confusing, but it got me to where I needed to be with this sales channel. Hopefully it does not change again.
Thanks for sharing your feedback! I'm glad to hear that you were able to finish the setup. I wanted to share some useful resources with you! I’ve sent out to an email to you and hope to hear back from you. - Abdalla, Shopify Support
Usei o aplicativo para configurar a conta, Para o iniciante poderia ser mais explicativo passo a passo.
I think the overall set up process was relatively easy and the templates were very helpful. I would recommend the service.
easy to use, hope it bears some fruit.
i dont understand why my posts on Facebook fail to reach all of my friendship group