Facebook & Instagram

They banned my ad account because I tried to change my payment method and to get unbanned I need to send them more information about me. I did but right now I didnt get a response for over 3 weeks now even though I provided all necessary information. The only answer I am getting is automated text messages saying that a support staff will contact me in 1-2 business days, which is not true.

mauvaise exprience. interface vraiment approximative, vieille et pas dutout intuitive, de plus meme en s'aidant d'internet on galere et rien ne va comme on veux

from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify

mala

I can't even Connect my shop with instagram or facebook and when I go to ask for Help it's all automeeted and you can't get anywhere

Facebook is extremely complex and it requires a period of time to learn the page, making it very complicated for those who work with Facebook for the first time.
Removing business pages and its subset is extremely confusing
It took me over two months to get my account verified because my name didn't match the documents I submitted and it didn't even explain that my business name should be my own.

werkt niet

A very poor app integration riddled with flaws and consistent only in it's inaccuracies. If you care at all about accurate measurements and pixels, this is not the app for you. You'd think recording $1,500,000,000,000 in sales would be worth noting or investigating, but Meta has investigated itself, the pixel code, and the app developer and discovered that it's all working perfectly and this is to be expected.

Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops.

It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help.

Entire story:
We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner.

Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing.

We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow!

Enlightening information for Meta:
1. Domain ownership changes frequently in e-commerce.
2. Once verification of Domain in Meta business manager does not make the domain owner till eternity
3. Reverification process for domain ownership can cut down your million support calls
4. Your 3.8 star rating can improve by deploying simple logic into your business processes
5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting.

Update on March 20, 2024:
Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.

no conecta nada, no puedo incluir el pixel de mi pagina

It doesn´t work. I can´t connect with my web or even inclued the pixel