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We spent quite a bit of time trying to figure out why we could not add myself as an Admin on the FB page; finally figured out that we needed to be "friends" in order for it to work. Would have saved us a lot of time if there was some sort of side note on the Add Person page indicating that requirement. Other than that, all went fine.
Long time to figure out minor things like the Ad Account ID. Also I didn't know I wasn't charged for my ad until I tried the follow multiple tutorials.
this sales channel is fantastic if Facebook ads and business accounts function properly the minute Facebook ban your ads account that is the problem
I am happy with this app. Still I did not see the results yet, so it's weird to ask for my rate at this stage.
The app is used to connect our brand with our growing community and bring awareness to our products.
It was pretty simple to set up for someone who is not super tech savvy. Instructions were straight to the point.
Changing this review to 4 stars. The issue was taken care of by Robyn in support. It seems the app works, the issue is with Facebook which is very difficult and glitchy to setup. Following Robyn's directions, I was able to get it to work. I give the app 4 stars because I find FB problematic to deal with. This is not the app's fault. If you have trouble accept the offer of support from Shopify and it should work. ORIGINAL REVIEW: App shows in my products as available channel but on my business FB page I see NO products in the catalog. I gave this a few days to possibly load, but it just is not working. I used this app before and it disconnected often. Until this is fixed, it is useless!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your products to sync with Facebook. I'm going to take a closer look at your account and send you a direct email so I can open up the lines of communication and help you get set up properly.
Robyn | Shopify
Used this app to help me with my store online. It helps me keep things in order and helps me plan my strategy for selling
Really easy to setup. Few click and then your are ready to go. Until now a happy customer. Looking forward to experince the next steps.
I have no complaints, app is great. easy to use, helps me marketing customers via facebook a lot easier than before.