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Im finding it really hard to figure out my Facebook shop. I have so many products that I have removed because they were not allowed and still I am not allowed to sell off of Facebook
Thanks for sharing your feedback! I'd be happy to assist you with figuring things out, but I will need some more context regarding your issue. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.
I cant change my facebook pixel while its hacked, I send the Meta team to report but they said i have to check it with Shopify while the report message is send to MEta always
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
estou ainda testando acho que é interessante, por isso ainda não da para fazer uma avaliação completa, mas já imagino que será muito interessante
Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify
1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.
Thank you for sharing your feedback with us. I can definitely see why having the ability to sync over multiple product images would be a good feature to implement in the future. I will be forwarding your review to our developers as a suggestion for future improvements. Thanks so much for bringing this to our attention and hopefully this will be a feature we can offer in our app soon. - Anna, Shopify Support
I have not made a lot of progress yet. What I've noticed so far is that it's importing products that I've already removed from my shopify page so I'm trying to figure out how to manually sort it.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Found a really nice tutorial on youtube that guided me through the hole process. At the end it was fairly easy.
Thank you for taking the time to share your experience. Glad to see you were able to set up the app! Feedback is extremely important to us, in order to help improve our app. I'll be reaching out via email shortly to see if you have any other suggestions or additional details you'd like to share. - Anna, Shopify Support
I don't have extensive experience with this, so it's difficult to rate. Setting this up was pretty easy though.
Thanks so much for taking the time to leave a review. I'm glad to see you found the set up pretty easy. As you can imagine, feedback is extremely important to us to improve our app so I really do appreciate you sharing your experience. I'd like to ensure you are getting the most out of our app so I will be in touch shortly via email. Look forward to hearing back. - Anna, Shopify Support
I like the user friendly aspect, but I need a little more direction on the business and backend of the site. I wish there was a little tutorial or at least a link of the most popular ways to set it up.
Thanks for sharing your feedback! We work hard to improve our app functionality and ease of access, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I just installed the newest version so I don't have too much experience with the app but I can tell you, if the algorithms are still the same I know I'm going to continue to have problems with my products being flagged for violations that are simply not true. For example, a band t-shirt with a demon on it was flagged for excessive nudity. Really?? How about you let me sell my products on your app and I'll let you know if it's any good. Until then, it's a pain to list anything for sale so we really don't use facebook much at all. If my customers didn't use facebook to send messages I would have deleted it all together. I really don't like it and I kinda hate that I HAVE to use FB.
Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand in. I would be happy to share resources on how to contact Facebook to appeal not approved products should you need it in the future. I will be in touch by email shortly to provide further details. - Anna, Shopify Support