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good like the update and security of the app and support for the same, term and condition not cleared
The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).
My Meta inquiry number is 909689016966830
Long story short - the app is broken and they don't care.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please continue the conversation you initiated over email with our support team.
You can contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Ease of installation. Not every step was explained though, such as why something had to change and for what reason.
Procédure complète et bien détaillée. L'intégration de mon produit s'est faite sans problème. Pas besoin de grandes connaissances en codage ou programmation.
Really easy and quick! Allowed me to set things quickly and really get into the heart of things very quickly indeed. Simply and clear as to what was needed.
Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
So far, so good! I hope the facebook ads will drive conversion. Set up was easy. Waiting for results :)
I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?
Hey there,
Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.
Ashley l Shopify
Good easy quick to use And set up on phone.. thanks for keeping it simple for us busy small business owners
Thanks for the platform in order to showcase my products. It was very easy to navigate through and I will tell my friends.