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handy app although it becomes frustrating when FB filters out products due to trigger words that they don't allow through their political correctness. this is a frustration
Hi there!
Charlotte here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over how Facebook filters products and product content based on their guidelines, I would be happy to reach out to you via email to help guide you in the right direction, and answer any questions you may have. I want to ensure you can make the most out of our app.
I look forward to chatting with you soon!
Charlotte | Shopify Support
We use the App, but it is impossible to exclude products from the feed. At first is look like its possible, but in the end it doesn't work like that.
Hey there! Thank you for taking the time to leave us a review. Excluding products is a feature of the app, so it sounds like something may be going wrong - I have sent you an email to see if we can get this sorted for you, and look forward to hearing back! - Jake, Shopify Support Specialist
It was very easy to connect my already existing account. This is my first time digging this deep into social media
Connecting Facebook Marketing through Shopify has been difficult. It doesn't fully connect, so I work through Facebook directly as a workaround. But overall the Facebook channel is good.
I used this app to help me set up the facebook sales channel. I wish this app had more step by step guided tips to make the set up a lot smoother
It was a bit confusing at the start as there were some issues with the business manager account. Took some time to figure it out but with time it did happen finally
Thanks for taking the time to share your experience and happy to hear the issues you were encountering with your Facebook business manager was resolved. I'd like to ensure you are getting the most out of our app and will be sending you an email shortly to touch base. Look forward to hearing back. - Anna, Shopify Support
This app is attaching to the wrong shopify store. It is for renters-rehab.myshopify.com. I was advised by support to add its DNS code to the shop it is currently attached to. That has made the problem. worse because its now. embedded in the code of both stores.
Hi there,
William here a support specialist with Shopify. I see that you've had some trouble with the Facebook channel, since your request includes some details specific to your situation I'll reach out to you via email to ensure we can help you resolve this.
William | Shopify Support Specialist
This is good app I like this app I don’t have anything more to say to this it’s amazing This is the most amazing app I have ever used please don’t make to make me to write a review again please that’s my kind requestI thought reduce hundred character already but it’s not ithh
MOST TIME WASTING APP I EVER CAME ACROSS!!! it says i dont meet theirs e-commerce requirements and i cant use my account to promote my shop.. But they even wouldn't bother to explain what is wrong. tryed to reach them - without any luck. And SHOPIFY "help" was just sending me totaly pointless link. USLESS!!!!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your Commerce Account. Approvals for this come directly from Facebook, however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
So far so good. We'll see when I launch ads. It's different than I was told so that's a little disorienting. I'd like it more if there was a tie in to the older step-by-step videos where you just added a pixel manually.