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I tried to sync with the facebook channel. All I sell in my shopify store is gellyfit gel polish, some brushes and cuticle oils! I've had so many of my products rejected on the basis that they breach some regulation or other with regard to nicotine???!!!! I'm honestly baffled with some of the BS they have come up with to reject my products when literally everything is Gel polish!!!
Thank you for your review and sharing your feedback. This definitely does not sound like the ideal experience. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to share resources on contacting Facebook to appeal not approved products, and will be in touch by email shortly to provide further details. - Anna, Shopify Support
Well, I am a complete novice as an online retailer, but thanks to all the informations gathered, I managed to install the device properly. Clear, efficient... and hopefully fructful in term :-)
UPDATE: I was able to get Instagram Shopping to work by resolving small issues that I didn't know were related. For example, removing Gift Cards from the Facebook Sales Channel. Now that it is working it seems like a good app. Couldn't get Instagram Shopping to work. For some reason we weren't approved for Shopping. Facebook tells me to talk to Shopify, Shopify tells me to talk to Facebook. I've been getting the runaround for weeks now and it is super frustrating. Two stars because the Facebook shop worked fine.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Instagram Shopping feature. Although Facebook handles these reviews directly - I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify
It's easy to use and to connect. It changes from the old system but in the end, it is quite practical to configure everything on the same page.
easy to set up. Facebook does a lot of checkup and verifications which can take a long time. but highly recommend.
for some reason we can't link products to our instagram account anymore. But before this it worked great
Does nothing but load. Says the shop is set up but I can’t access it. Contacted fb for help. Still nothin. Waste of time
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Simple and streamlined! It allows easy access to connect your Facebook page, Instagram page, and allow business manager access
EASY TO USE AND FAST. I never used this app before but i found it very easy to introduce all the important information
This app is really helpful. It has helped me grow my website and my store. Thank you so much for making it user friendly.