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I find that they sometimes block my ads and block me out of my account and then I don’t know why and it takes weeks to rectify. So I find it difficult to keep them happy. I also don’t quite understand how the boost works. Sometimes it tells me that I ran out of funds but then the amount spent is not even close to what the budget was. That’s confusing. But the support is very helpful and friendly and has always sorted out my problems.
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Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Unable to create Facebbok and Instagram shops in the Commerce Manager and link them to my Shopify account only because my business is located in Ukraine! When other companies try their best to support people in Ukraine in their fight for freedom, Meta doesn't allow businesses from Ukraine to create Facebook or Instagram shops in their Commerce Manager and link their Shopify accounts using this app! That is such a shame!
Hi there!
Steve here from Meta! Thank you for taking time to leave a review. Meta has specific eligibility requirements for selling on its surfaces and your market is considered. You can review the full requirements here: https://www.facebook.com/business/help/2347002662267537
If you would like further assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Steve
I used this app to help me show my work to a greater audience, and it helped me well so far. I'm still learning
If I could put 0 stars I would. it doesn't stop logging me out on the Shopify Store Facebook has made it so much harder to use as a business
nao abre na minha loja! ja fiz de tudo e segue com erro de carregamento. nao consigo contato com ninguem do suporte
Struggled with finishing the setup even though all the ticks above were green. It would be better if the app allowed one to view the T&Cs when done as opposed to waiting and having to start over a few times.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
I used this app to help set up a customer friendly base for my brand; easy to nav, great instructs for basic understanding to how the business world works. I enjoy how detailed and streamlined the app is across multiple platforms for the ultimate goal which is sales.
My sells come through this channel more than anywhere else! Thank you! I love this platform so much! I dont know where i would be without it!
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¡Hola!
Gracias por tomarse el tiempo para dejar una reseña. Si necesita más ayuda, comuníquese con nuestro equipo de soporte comercial a través de este enlace:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Meta soporte].