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No good app says I didn’t connect pay pall to social but I did. Now it won’t allow me to select the option in the Shopify app
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
For the last 2 month I can't create marketing campaigns from Shopify. I've uninstalled app, tried different browser and still can't. I'm not able to view the image of products before posting the ad like I use to.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing, I can understand how important Facebook Ads are for a business. I do want to make sure that this feature is working for you so I'm going to look into this and follow up with you in an email to open up lines of communication.
Adil | Shopify
It is not possible to install the App since Facebook had its big breakdown this week. It is a pity and I am very disappointed.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing installing the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.
Jason | Shopify
The app completely does not load. At all. This has been causing problems for my business and impacting it negatively.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
They ALWAYS have problems and support doesn't fix it for weeks if they even find a solution. I haven't been paid in weeks, returns aren't working and much much more. I do not recommend because I have had nothing but issues.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with your payouts and returns (amongst others). I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you get the Facebook Channel working as it should.
Robyn | Shopify
Totally disabled my Facebook account when I tried to connnect. Absolutely no support from Facebook and so far no support from Shopify either. I have tried Shopify support and they basically wash their hands of it and say it's a FB issue. Now I can't access my FB business page because of this. I WOULD NOT download and use this app if you value continued access to your FB account.
Thank you for taking the time to share your experience. I can definitely understand how it would not be ideal to have your Facebook account disabled and the frustration this would cause. Please know when it comes to account eligibility, Facebook has complete control over this aspect so I'd like to ensure you have the proper resources to get this resolved. I will be in touch via email soon. Look forward to hearing back. - Anna, Shopify Support
I cannot access anything, have spent way too many hours on this integration, and Facebook has zero help. I did all the steps, then informed me that someone else is the owner of my pages and won't allow me to go any further. Facebook, I am the owner, admin, ads account manager of my Facebook and IG pages, so where are my emails going so I confirm this? The only thing that I can think of is changing the IG handle. Indeed this is not the reason why I cannot connect. Absolutely rubbish, and far too much stress thinking I have been hacked. I contacted Facebook and tried the links, but that was a dead-end Such a waste of time.
Hi there,
William here from Shopify support. I see you've mentioned that someone else is the owner of your pages, while Shopify cannot make changes to your Facebook account in this manner we can help guide you as to confirming the permissions of your chosen accounts. Since this information would be account specific and quite sensitive I'll reach out to you directly via email to follow up with you.
William | Support Specialist
Shopify
I think this is by far one of the worst apps ever. Somehow facebook declined all my products due to availability. Apparantly my products are still protected with a storefront password (which is not the case cause my webshop is open). Neither shopify or facebook seem to be able to shed a light on this. The only anwser im getting is : we dont support the app. Which is possible, but who does then?
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. There are definitely elements of the Facebook Channel that Shopify can support so I'm going to look into this further and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.
Robyn | Shopify
Every time I update anything on my shopify it appears on my customers news feeds which is very intrusive. It has caused me to loose a lot of followers. Absolutely ridiculous.
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
Sync with Shopify products that have variants resulted in Facebook/Instagram deciding what variant to advertise and that is really not what you want, 1 full day lost.
Thank you for taking the time to leave a review. That certainly sounds stressful as you have spent quite some time troubleshooting this. I'd like opportunity to look into this further for you. I will be sending you an email shortly to discuss. I look forward to hearing back. - Anna, Shopify Support