Değerlendirmeler (8.325)

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25 Ocak 2023

手順通りにやっているのにも関わらずチャネルの設定が永遠に終わらない 審査申請をやった「あと最大1分かかる場合があります。ページを更新しないでください。」の文言から何時間待っても変わらない エラー内容も表示されないし本当に意味が分からない 早く改善してください 

nera dolce
Japonya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 4 Mayıs 2023

やあ!
レビューを残していただきありがとうございます。ご不便をおかけして申し訳ございません。問題解決のお手伝いをさせていただきます。このリンク https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram からビジネス サポート チームにお問い合わせください。

ありがとう、
[メタサポート]。

3 Şubat 2022

“There’s no page at this address Check the URL and try again, or use the search bar to find what you need” Can this be fixed?

Rebel Goddess Cosmetics
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 3 Şubat 2022

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist

8 Aralık 2020 tarihinde düzenlendi

If I could -stars I would. When are you going to correct this issue? SERIOUSLY ticket after Ticket promise after promise If it doesn't work why leave it up If you're reading this, you already know it's an insult to those of us that are trying to succeed. error messages say "Something went wrong when attempting to connect your business manager. Please try again later." Chat support says it will be fixed in 24-48 hours I've been hearing this for weeks on end it's not going to be fixed.
Shopify Reply - I appreciate your response! You appreciate my response lol hardly. If you did it would have been fixed MONTHS AGO. Furious and Disappointed

Expressive DeZien
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 7 Aralık 2020

I appreciate your response! I can see that our technical team is assisting you with this. You're definitely in good hands, I'm confident that they will get to the bottom of this. - Abdalla, Shopify Support

21 Eylül 2021

Don’t waste your time, support is horrible and the app will not connect. There’s a reason why it’s free.

Keenan Mall
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 22 Eylül 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with connecting the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication.

Adil | Shopify

23 Kasım 2021

This app is a catastrophe. We installed this in order to use the Conversion API. This became necessary after worsening Pixel performance due to the ios14 update. However, the deduplication is not set up properly and we kept running into error messages and poor ad performance. Neither Facebook nor Shopify support is willing to help. Both point you towards the other.

Releaf
Almanya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 24 Kasım 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Pixel. Please understand that our support for the Pixel is limited and issues are mainly handled by Facebook. However, I do want to see the Facebook Channel working properly for you so I'm going to follow up with you in an email to continue this conversation and see where I can help.

Adil | Shopify

4 Kasım 2021

Worst app ever! Neither shopify not facebook give support - I got suspended from facebook commerce because of this non functional app and now facebook says it´s because of shopify and shopify says please ask facebook. We are trying to sell on facebook again since more than one year and nobody is willing to help. Really this app is just one big disaster!

wise enough
Avusturya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 5 Kasım 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the getting your Commerce Account approved. Please understand that Commerce Account approvals are completely handled by Facebook as Shopify has no hand in the decision made. I do want to see the Facebook Channel working for you so I'm going to follow up with you in an email to share some more information with you that can help resolve the issue.

Adil | Shopify

10 Ocak 2022 tarihinde düzenlendi

Doesn't work because I didn't have an existing personal Facebook account. Google works fine because they just let us create an account for our business, but Facebook doesn't appear to have this option. They've blocked the account because my personal account doesn't have any information on it. I didn't know this would happen. Now I have tried adding personal details but it's too late as the account is permanently restricted. It should be more clear that you will be banned if you haven't shared personal information about yourself, even though you're just an employee of the company that wants to advertise.

Robert David Home
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 10 Ocak 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, it is completely handled by Facebook. I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

14 Eylül 2020

This is behond ridiculous. I have spent allot of hours trying to sync all my pieces correctly on facebook, I finally did it yesterday.
Today a message happeared saying that my pieces where not connected with facebook shop, and not linked to any site ( even when i was inside my facebook page, an on my instagram account, and all was there).
Today i has to relync everything again, and now facebook says i don´t have any collection made, when i did 5 yesterday.
Worst...i only have one piece of each, well stated on shopify store, and in facebook happears has i have 100 of each on inventory.
I will have to redue all the collections again, and ca´t have my costumers being misslead about the quantities, as i do one of a kind pieces.
I only have one of each, not 100!!!
To many bugs, and erros...if it wasen´t for instagram, i would delete this app is a heart beat!

NVCreationsPT
Portekiz
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 15 Eylül 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

18 Şubat 2022

sigue con error esta app, sale error al instalar y si lo instales sale error con pagina en blanco. espero que le den soporte ya que se pierde la conexion de la tienda de facebook con la de shopify.

Beauty Store Mx
Meksika
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
14 Mayıs 2021

Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.

Evans Cash and Carry
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
Meta yanıt 17 Mayıs 2021

Hello there!

Thank you for taking the time to share your feedback and experience with the Facebook Channel. I understand that having your Ads account disabled can be frustrating. I will be following up with you through email with the next steps to request a review from Facebook, and also ensure that you are able to contact our support when you need. Look forward to chatting with you!

Paola | Support Specialist