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Everytime I try to sync Shopify and the Facebook Channel under the tabs "Sales Channel" it allows me to put in my login information, and I get a popup saying "Sorry something went wrong. We are working on it and we'll get it fixed as soon as we can. I have uninstalled the app, cleared my cache, used a differrent browser, and nothing seems to work.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
well constructed app
thank you very much
for this part you should make the min less than 100 cause some people don;t have much to say.....
It was frustrating not understanding why my ad account had gotten banned when it was the first time I had set anything up but after several days going back and forth with Facebook, it was easy to get my pixel integrated. I wish there was better transparency with Facebook on how to get everything set up properly the first time so that this does not happen. There are just a lot of different areas that need attention that is no intuitive to someone just starting out.
This app helped me out a lot when I opened my Shopify store. I thought it would be harder to get help from a giant in the industry, but it was very simple
Useless app... Having endless errors since installing it... And both Shopify and FB support team are not helpful at all. Have been trying to fix the tech issue for months and still no solution. No money will be spent this year on FB ads now.
Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you are experiencing some issues when installing the app. I'll be following up via email to discuss shortly. - Anna, Shopify Support
So far, so good. I have yet to finish the process. I want to go all the way through and make sure all the functions are working properly. Then, I can give it 5 stars.
its not working from last 5 days i am trying to connect but the facebook and instgram is not connecting and not giving option to another account
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I have been trying to sync my Shop with Facebook for the past month. When I try to update my phone number, Facebook says they sent me a verification code but I never receive one. I have been doing this periodically, because you are allowed a limited amount of requests for the verification code per day.
Hi there,
Vance here from Shopify. Thank you taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to help you work through the phone verification issue you described.
Talk soon!
Vance | Shopify
It was good, but I wanted to use my Facebook account, that I’m manager of the same manager account, but I have to use the owner, but it’s okay.
Si es un poco confuso al principio tener que cambiar de pag para configurar la pag de business, pero por lo menos en esta primera parte bien, vamos a validar la parte de la creacion de campañas