Facebook & Instagram

Horrible experience, its not intuitive and no instructions. One of the worst apps on Shopify. I am struggling to just do the basic setup and connecting my instagram with Shopify. They could have made it seamless but the apps seems too rigid and full of bureaucracy. I left few messages and no one called, so not an easy way to even get in touch with someone.

My personal account is suspended for some unknown reason, and there is no way for me to learn the reason, or remedy the situation. TERRIBLE

such a slow service for reviews and when click on GET SUPPORT.. the meta pro team doesn't even know what they are doing and talking about. I just had a word with the META PRO TEAM and i was explaining her something and she started explaining me something which completely useless and doesn't even require that kind of information.

Please fasten your reviewing process and have proper experts in the team who can understand the query and answer accurately and precisely.

For one month my shop has been under review, nothing done

I would like to connect my Shopify website to Instagram. I submitted the Instagram info to Shopify, but it has been stuck in the 'Syncing additional info' process for about half a year. What should I do to resolve this

Ich bin mit der Einrichtung nicht wirklich zufrieden, die Überprüfung zeigt mir ständig Fehler an die nicht richtig Erklärt bez. hingewiesen sind worum es sich Handelt. Zusätzlich gestaltet sich die Instagram Einrichtung sehr schwierig, nach meheren versuchen wurde erst die Email Akzeptiert. Im Hilfe Bereich würde ich mir mehr Kontakt wünschen. MfG Thorsten

My shops were approved today and were active. I uninstalled the app and reinstalled it due to pixel issues and not being able to find the pixel attached to my store to create ads and while doing the installation I have been told that my shops have been disabled and I have not followed the community guidelines.

Ne fonctionne tout simplement pas en France.

My products disappeared from facebook and instagram shop. I have had several conversations with Meta and they have been unable to resolve the issue.

Open a new webshop, and starting to build up facebook and instagram accounts etc. now to day log in to instagram and they have deactivated it? something about not real or trying to surpas rules. but HOW? its total new instagram account and your even approved it for shopping and got all documents, VAT business number etc.
Setting up FB and IG has always been a pain and support has not been there for many years. same BOT that gives same answer al the time... if your BIG corp, no problem small or medium size.... forget it