Değerlendirmeler (4.764)

Toplam puan
3,8
Puan düzeyi başına sayılar
  • Puanların %62 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %15 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %16 oranındaki bölümü, 1 yıldıza sahip
8 Mart 2023

What a pile of garbage.

I just wanted to get my products over onto Instagram. To do this, I needed to create a Facebook account. I'm not on Facebook. I deleted my account 2 years ago. So, I created a new account for the purpose of pulling data to Instagram.

Within minutes my account is suspended. I appeal the decision and I hear back after 24 hours that the suspension is permanent. Great. This was after I created a page for my business and created a username for it.

So after this, I try again. Create a new account, create a new business page on Facebook but can't use the same username as someone already uses it (me!!).

And, as soon as I try and get it linking to Shopify, bang. Account suspended. Now pending review again but not holding my breath.

The most overly complicated, unstable system on the planet. I wont be trying a third time.

Northern Sign Factory
Birleşik Krallık
Uygulamayı kullanma süresi:1 gün
14 Ocak 2023

Shocking fb restricted my entire business manager from running ads for no reason and the only thing I did was submit 3 ads which all got approved! Now it's permanently restricted and cant be reviewed honestly it doesn't surprise me fb stock is suffering it's not how you should manage a business switching to TikTok.

findmycat
Birleşik Krallık
Uygulamayı kullanma süresi:1 gün
Meta yanıt 4 Mayıs 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

14 Kasım 2020

App can not connect to my FB page. Submitted 2nd support request after receiving no response to initial support request submitted 3 days ago

Ice Princess Pillows™
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 gün
Meta yanıt 16 Kasım 2020

Thanks for sharing your feedback! I definitely understand how connection issues can be frustrating, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

6 Haziran 2023

Let me put it simply : this app sucks.

Impossible to set up, hard to find your way, tons of bugs.

I spent countless hours setting up a store I won't be able to sell from because of a f***ing app

Comfortably Home
Fransa
Uygulamayı kullanma süresi:Yaklaşık 24 saat
Meta yanıt 14 Haziran 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

13 Ocak 2022

Horrible, I downloaded the app and once I connected my Facebook it did not allow me to create a business manager for no reason at all. So I deleted the app and it wont let me download it into my store again, it states there is an error with the URL. Time is of essence I just subscribed to pay monthly and need to advertise my products. Please fix @Shopify Support

Putts4dough.com
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 21 saat
Meta yanıt 15 Ocak 2022

Hi there,

My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing when it comes to creating a Facebook Business Manager. I'm going to follow up with you in an email and see where I can help.

Ashley | Shopify Support Specialist

17 Eylül 2023

el canal de ventas no abre

Manguito
Kolombiya
Uygulamayı kullanma süresi:40 dakika
Meta yanıt 22 Eylül 2023

¡Hola!

Gracias por tomarse el tiempo para dejar una reseña. Si necesita más ayuda, comuníquese con nuestro equipo de soporte comercial a través de este enlace:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
[Meta soporte].

21 Ekim 2022

I can't even get this app setup much less use it. Right after I install the app, I get an error that reads "Sorry, something went wrong". I talked to support and they got the same error. I've installed and uninstalled numerous times and I still can get passed that error. Even the Shopify support doesn't know what's wrong with it. How is it possible to have such an important app not even load after installation?

Ashberry Woods
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 18 saat
Meta yanıt 25 Ekim 2022

Hi there!

Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed"/"Sorry, something went wrong". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.

I look forward to chatting with you!

Paola | Shopify Support

25 Mayıs 2021

This has been so frustrating to install, i keep going in circles and facebook keeps saying i'm not eligable. My instagram shows my shop but it won't sync with my shopify store. Nobody can help me, spent over an hour on the phone with shopify support and got nowhere. Do better facebook and shopify!

BASH & Confetti Party Co.
Kanada
Uygulamayı kullanma süresi:Yaklaşık 12 saat
Meta yanıt 26 Mayıs 2021

Hey there,

Robyn here from Shopify. Your feedback is extremely valuable and I really appreciate you taking the time to share your review of the Facebook Channel with us. I'm sorry to hear of the issues you've been having with installing the channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.

Robyn | Shopify

22 Kasım 2021

App won't allow me to connect to my page, tried uninstalling it and now I can't reinstall it :( PLS HELP!

Milk & Sugar Gem Emporium
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 11 saat
Meta yanıt 24 Kasım 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up and installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

10 Aralık 2021

This is ridiculous. As a disabled artists I’ve been trying so hard to get my shop connected and I’m getting nowhere with no support.

Lunar Splendor
Kanada
Uygulamayı kullanma süresi:Yaklaşık 8 saat
Meta yanıt 13 Aralık 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Facebook channel. I'm going to follow up with you in an email to open up lines of communication and see where I can help.

Adil | Shopify