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Garbage! I accidentally signed in on a personal account and cannot have it removed so I can’t do in app shopping
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Impossível de usar porque o Facebook cria todas as dificuldades possíveis e imagináveis para se criar uma conta na rede. Já bloquearam três tentativas minhas, mesmo confirmando a minha identidade. Vencido pelo cansaço, vou desinstalar.
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaria de ajudá-lo com uma resolução.
Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos pode entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
Meta-suporte
O app apresenta erros, mesmo desinstalando ele e instalando novamente continua dando erro.
Olá!
Obrigado por entrar em contato e por deixar uma avaliação do aplicativo. O problema que você estava enfrentando no aplicativo do Facebook e Instagram deve ser totalmente resolvido. Pedimos desculpas pelo inconveniente que isso lhe causou. Obrigado por usar o aplicativo!
Atenciosamente,
Steve
wont let me login my intagram account keep saying try back late r why its not working how do i suppose to connect my shop and caloge
Hi there,
William here from Shopify support, thank you for taking the time to leave a review on the Facebook app. I see that you're having trouble with one of your accounts, I can review the account to assist you with this but I'll need to send you a follow up email directly. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
This app just doesn't work and customer service isn't really available. Everything looks great in the store builder, and then nothing comes up on the sites. I'm through.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
Attention, problem on the selection of the targeting country, you cannot select countries . Problem to be solved as soon as possible !
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you were facing completing the setup of Facebook marketing. The issue with not being able to select a target country has since been resolved. I will also send a follow up email with you to confirm you were able to successfully complete this setup.
Jason | Shopify
This app does not have enough detail to work with the ads manager. its simpler to just make ads in the ads manager unrelated to this app, but if you do, then the app is not smart enough to count the costs of the ads, so its a lose lose for everyone.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support, and make sure your feedback is shared with our team.
Charlotte | Shopify
Facebook app is slow. I have been waiting for a month and its still in review. I even emailed Facebook and they are no help. They just say keep waiting.
Hi there!
Paola here with Shopify! Thank you for your time in giving us your feedback. I understand that waiting for the review can be frustrating. This is highly dependent on Facebook, which means us at Shopify do not have a hand in getting your shop approved faster for you. However, I will be reaching out to you shortly to understand what is happening and provide you with necessary resources.
I look forward to chatting with you soon!
Paola | Shopify Support
Total joke. Tried to connect TWO shopify stores to Facebook, both rejected with this message: "After a requested review of this commerce account, we confirmed that it doesn't comply with our Commerce Eligibility Requirements, so your shop isn't visible to potential customers." After wasting countless hours with customer service, shutting it all down.
Thanks for sharing your feedback! I can understand how that may be frustrating, especially if you were working hard to get the app setup. However, Facebook does have a requirements that need to be met in order to sell on their platform. I’ve sent out to an email to discuss this further. I hope to hear back from you! - Abdalla, Shopify Support
Everytime I try to sync Shopify and the Facebook Channel under the tabs "Sales Channel" it allows me to put in my login information, and I get a popup saying "Sorry something went wrong. We are working on it and we'll get it fixed as soon as we can. I have uninstalled the app, cleared my cache, used a differrent browser, and nothing seems to work.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support