Amazon MCF by ByteStand

Cara is the person who you speak to when there's a problem and she is as good as it gets in her role. When I installed the app I had a lot of setting issues in Shopify and Amazon that were preventing things from working. I first requested help through the app and within minutes received an email from Cara suggesting what I could try, giving me her phone number to call, or allowing me to book a video call so we could share screens and walk through the settings together. I opted for the video call and Cara guided me through everything and shared a few tips as well. Everything is now setup and working perfectly. Thank you Cara!

Let me start off by saying that I didn't mind paying $85 a month for this app because of the customer service. There are many apps on here that are much cheaper, and Amazon even has a free one! I'm a very busy business owner and dealing with customer service agents can be a very time consuming task. Cara is great! The problem is, she's not always there. She will be there on chat, but when chat's not available you get this other agent named Todd. He's rude, condescending and quite unwilling to help. It's a complete 180 from Cara. I'm not sure if I'm going to continue using the app, but if I don't, it won't be because of Cara. Why would anyone want to spend their hard earned money with a company that treats their customers this way?

Amazing response times and issues solved within minutes. Cara was outstanding! Very satisfied with ByteStand.

Update: second time I've needed support and ByteStand NEVER disappoints. We couldn't be happier with their service. 5/5

Easy to install, amazing customer service, and you get to try it out for free! Highly recommend :)

Hands down the best customer service! You can feel secure knowing if there’s ever an issue it will be resolved. The app works seamlessly and customer service is top notch. I highly recommend!

I can highly recommend this app because I use it for shopify and amazon in Europe especially Germany. Before this app we used one called Billbee and after a couple of weeks and bad support still not working.

I was confused when this app was set up after a couple of hours. After some questions everything was done in only two days. Today the support agent Cara asked me if I need help with anything. I had a question for shipping and everything was done after a few minutes. This was in the Chat and that was the perfect service from Cara. Great app and time saver for e-commerce.

Perfect solution for syncing Shopify orders with Amazon. They also listen to sellers and promptly update their App to accommodate sellers needs over time. Their customer rep, Cara, is also fantastic!

Very helpful. Solve my problem right away. Great to speak with a representative so quickly.

Customer service and support in getting up and running is probably some of the best I've seen, they were insanely helpful and proactive in getting everything dialed in and running! Thank you Cara!

Absolutely amazing customer service!!! Highly recommend.