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So far, amazing. The customer support and zoom/google meet calls have been a huge help. The only thing we need added to this app is to generate labels for a multiple package shipment.
Thank you for taking the time out to leave us a review. And the good news is that generating labels for a multiple package shipment is a feature which the app already has. Request you to contact support if you need help using it.
This app is very useful! Labels are generated within a minute. If there is trouble, assistants are immediately on the line to help. Great job!
Hi Dragonfly ,Thank you for taking out the time to leave this great review. It means a lot to us. And we’re happy to know that generating labels is now an easy job for you.
I had a lot of technical issues with integrating the app with my Fedex account but the team were really great and went above and beyond to help me fix everything. Very speedy responses from customers services reps. I look forward to using this app print my labels.
Thanks for taking the time to share your thoughts and feedback with us. We appreciate it!
Sibi was great. Helped me right away. Thank you
Jon patiently helped me on a number of occasions set up the app and do some testing. We have a non-traditional product with multiple parts so we really appreciated his help in working through the details. Highly recommend!
I have had a great experience with this App overall but would like to recognize Keerthi (PluginHive) particularly. She went above and beyond to help with my issue.
Thank you for taking the time to share your feedback on our PH Ship, Rate & Track for FedEx app. We are delighted to hear that we were able to assist you with generating and printing FedEx shipping labels using our app.
As always, please don't hesitate to contact us if you have any further questions or concerns. We value your business and are always here to help you with your shipping needs.
Thank you for choosing our app, and we look forward to serving you again in the future.
Regards,
PH Ship, Rate & Track App Team
Every question was answering very quickly by Sibi. Thank you very much! Awesome support.
Great customer service and follow up. It took a bit of doing to get the labels approved by FEDEX but the company helped us through the process and the app and labels are working well. Thanks!
Excellent support.
we were having trouble with shopify as they do not allow us to use our own shipping account, sure enough down loading this app fixed it. once we were set up to print labels they even hopped on a zoom meeting and helped us configure the site so shipping rates were properly routed through our account instead of shopify's backwards shipping system. Last but not least I want to thank Prathyusha for her patientce and expedience in helping me get my site properly configured. :)
Thanks a lot for the amazing review. We are happy to know that Shopify shipping with your own FedEx account is now streamlined with this app. We’re glad our support team could help in the configuration process. Thank you. This means a lot to us.