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Great app with amazing customer support. Their entire support team is on top of everything and very fast to respond! This app allows our customers to get live fed ex shipping rates which we needed! We can also print shipping labels and so much more. I spoke to a few different people and everyone has been super nice and helped with getting us all setup! Thank you again and keep up the good work!
Thank you for taking out the time to recommend our app. We’re glad you are happy with the support you’ve received. We value your success and will continue to ensure you have a seamless experience with the app.
Our customers haven't actually opted for shipping with the app yet, but I can tell you that the customer service on the set-up was great! At first, I was really discouraged because I was trying to use a flat fee and a free shipping option along with our own fed ex express rates and I couldn't get all three, but Shashi Kumar set up a Zoom and now all the options are visible now to our customers. He was pleasant, helpful and it was all easy to understand with his guidance. Be aware, there is a time difference with their customer service so just let them know your timezone and a few blocks of time that work. They came back to me within 12 hours (on a weekend) with an appointment in my timeframe. I can't complain about that kind of customer service at all.
Thank you for taking the time to speak with me and explain all the details about how the application works,
Sibi was great!
Having everything in one place makes doing business much easier and time efficient.
Great Support - Keerthi has been fantastic onboarding our account. Thank you for your help and thank you for a great app.
spoke with sibi and he was awesome! I wish shopify was this good.
Simple app that gets the job done. Excellent and responsive customer support. They added features to the app at no extra cost. Highly recommend.
Customer service was amazing. Easy to set up. Thank you! Prathyusha was great and very patient. I am happy with her service.
Thank you for taking the time to share your experience with us. We are glad to know that the app is easy to use and the support was helpful.
Really bad, I want a refund, I signed up and it did not work. It dd not recognize my Fedex account. I tried to cancel it and it won't let me...
Dear Dana,
I share your concern that you weren't able to add the FedEx Account successfully in the first place.
There are two reasons why FedEx did not recognize your account:
1. Your FedEx account was marked "Cash-Only" since credit card was not added.
2. You tried to register your FedEx account with an Incorrect billing address.
We can schedule a zoom call to help you in setting up the FedEx account.
We have issued a refund and hope you will give us another chance to help you streamline the shipping process.
Helped us resolve an issue in a few minutes that we spent a week on on our own. Very helpful and quick turnaround. Easy to connect the account and get the rates.