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I used this app to update our product feed into our facebook catalog, App is really user-friendly and very easy to understand and the support team is excellent, especially shout out to one of the support team members (Mr. Neil) who helped me solve the issues with my feed file.
Hi Gaddam,
This is Niel from Socialhead Team.
First of all, I sincerely thank you for leaving a review.
You are the reason for us to grow more and bring a better customer experience.
Once again, thank you for trusting and using our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards!
Niel
Socialshop - Facebook, Google Shopping Feed
When using this app, I got fantastic help from the support team! Never before have I experienced such a quick and comprehensive response from the support team. It now works perfectly. Thanks again!
Hi Tennisdistrict admin and Ruben,
This is Felix from Socialhead Team.
First of all, I sincerely thank you for your review.
We really appreciate your feedback and comment about your experience when using our app and loving our support.
If you need any further assistance, please let us know via our live chat or email us at support@socialhead.io
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards !
Felix
Socialshop - Facebook, Google Shopping Feed
brilliant app with the team we set it all up facebook and google within 10 minutes absolute unreal. will be adding more feeds soon.
Hello there,
Here's Niel from Socialhead Customer Support Team.
Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@socialhead.io
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards !
Niel
Socialshop - Facebook, Google Shopping Feed
Since my previous review, (Now deleted) Neil contacted me within seconds, and within five minutes had sorted the problems.
My active items literally doubled in seconds
Hi Test Valley Models.com admin
This is Niel from Socialhead team
First of all, I am really thank you for your sympathy and understand with this situation.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/category/shopify/
Best Regards!
Niel
Socialshop - Facebook, Google Shopping Feed
The feed is not working fine. For months the feed is not fetching new products. The settings are also very complex.
Hi Losha admin,
Here is Felix from Socialhead team and first of all, I sincerely sorry for the experience you have. Honestly, my team and I really want to deliver any suitable solutions we have to our users and make sure they are fine. However, we genuinely wish you reach out for help before leaving a review on Shopify. This truly breaks my heart.
I have sent to you an email to get the details about your concern so I can provide necessary assistance right after the review was left. Until now, I have not received any response. Can you check your mail box and give us another chance to support you better? This will prevent other annoying situations from occurring in the future and strengthen your business growth.
Looking forward to hearing from you. From the bottom of my heart, I really want to settle this and help you out.
Regards.
Felix
Socialshop - Facebook, Google Shopping Feed
Ho usato questa app e mi sono trovato bene. Il supporto è stato impeccabile e ha risolto tutte le mie richieste in tempi rapidissimi.
Ciao Gruppofella Admin,
Questa è Rachel del team Socialhead.
In primo luogo, voglio esprimere la mia gratitudine per la tua ponderata valutazione.
Apprezziamo il tuo feedback e i tuoi commenti sulla tua esperienza con la nostra app e quanto ti piace il nostro aiuto.
Se hai bisogno di ulteriore assistenza, faccelo sapere tramite la nostra chat dal vivo o inviaci un'e-mail a support@socialhead.io
Inoltre, stiamo sviluppando un blog con tutte le informazioni utili che possono aiutarti a fare la tua attività sui social network con tutte le app di Socialhead.
Fare riferimento a maggiori dettagli qui: https://socialhead.io/category/shopify/
Distinti saluti!
Rachel
Socialshop - Facebook, feed di Google Shopping
Super geholpen door de medewerkers van Socialshop. Ze hebben ontzettend kundig gereageerd op mijn vragen!
Hallo beheerder,
Hier is Ocean van Socialshop. Hartelijk dank voor uw hartelijke beoordeling.
Daarnaast zullen we, om uw ervaring te verbeteren, onze diensten blijven verbeteren voor gewaardeerde Socialshop-gebruikers zoals u. Bedankt voor de liefdevolle woorden die je hebt gedeeld, en bedankt dat je het beste deel van Socialshop bent.
Ik raad je ook ten zeerste aan om onze blog te bekijken voor het laatste nieuws over niet alleen Socialshop, maar ook over andere van onze OneCommerce-applicaties - een toonaangevend eCommerce Solution Platform, meer dan dat op https://onecommerce.io/blog/
Als je nog vragen hebt, neem dan gerust contact met ons op via onze livechat of stuur een e-mail naar support@socialhead.io
Groeten,
Ocean
Socialshop by OneCommerce
*Edited Review. I recommend this app as it does the job well and allows us to easily control the source of the feeds via collections. It also permits the option to select which image you want to display in the ads, good for google shopping ads that don't allow watermarks or graphics. And the support is fast and helpful. The app is not too difficult to use. We did have an issue with product images reverting to the wrong image. However its been fixed and we have been reassured that it will not happen again. Thanks guys.
Hi Spy Monkey Surveillance Store Admin,
Here is Windy from the FeedHub Team
Firstly, on behalf of my team, I truly apologize for any inconvenience you have when using our app.
We would like to address your concerns and provide updates on the issues you've raised.
Regarding the image issue, we sincerely apologize for any inconvenience this may have caused. We took immediate action and edited the images as per your request. We are pleased to inform you that a significant number of your products have been approved by Google.
Also, our DEV team is tirelessly working to identify the root cause of the issue and ensure a complete resolution.
We also understand your frustration with the chat disappearing during your conversations with us, and we genuinely apologize for this inconvenience. We have contacted the chat software provider to rectify this issue promptly.
We would like to confirm that our app allows you to select the first variant for synchronization, which aligns with your requirements for running a campaign with only one item of each product.
We contacted you via email many times, please check your email and get back to us so that we can continue to support you better.
Your satisfaction is of utmost importance to us, and we are committed to resolving these issues to ensure a smoother experience with our app. If you have any more questions or require additional assistance, please do not hesitate to contact us.
Thank you for your understanding.
Best Regards!
Windy
FeedHub by OneCommerce
Very well made and perfectly working app. Support responds very quickly and is very helpful. Recommended
Hi Monilia27 - Gioielli in argento personalizzati store admin,
This is Windy from Socialhead Team.
First of all, I sincerely thank you for your review.
Your opinion is our greatest asset. If there is any other inconvenience during using time, please contact us for the support!
Once again, thank you for trusting our app.
Besides, we are developing a blog about all the useful information that can assist you in doing your business on social networks with all the apps from Socialhead.
Please refer to more details here: https://socialhead.io/blog/
Best Regards!
Windy
I have been using this app for more than a year now and it's been awesome always. What's really amazing is that the team is so proactive identifying any issues and solve it in a time manner even before I notice it I myself. Here I really want to thank Felix who helped me to address a big issue so patiently! Highly recommend this app!
Hello MYU Essentials Admin,
This is Felix from Socialhead Team.
Thank you so much for your generous review.
I am truly happy too see you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our Socialhead blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://socialhead.io/category/shopify/
Best Regards,
Felix
Socialshop - Facebook, Google Shopping Feed