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newbie still trying to figure, to make sure the app work fine
I needed to quickly add a ratings/reviews section to my site, that would allow photos and videos. I had Fera up and running in less than 30 minutes, and had customer reviews in the door within a few hours. Thanks!
Roel from Fera was prompt with answering my query. Roel add some custom coding for me and the whole job was done within 15mins. Best app ive used since opening my store, customer service is second to none.
Currently in the free trial, and i have to say that this app is functioning well and i am confident we'll keep it for a long time.
Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews!
Please reach out to us at any time if you need anything 🙂
I am surprised that there are so many good reviews, as I had an awful experience using this app. The custom incentive function is broken, so I can't reward customers with points from our rewards app (Smile) that is integrated with Fera.
I've been emailing their team for weeks, get a lousy response with no helpful information on expected timelines from their engineers, thank them for their "update", and then don't hear from them for a week until I circle back to them for an update. I've become straightforward in my requests to get actual time estimates and have been ignored. Very disappointed. Uninstalled Fera and am moving forward with a different app.
I'm sincerely sorry for the trouble! There was, in-fact, no bug here, but rather just a rare miscommunication between our engineering team and our support team which resulted in your delayed resolution.
The issue stemmed from our new loyalty app support for review submission rewards (Joy loyalty, Bon loyalty and more) so you’re not stuck to 1 loyalty app. In doing so we added some confusion about how our Smile loyalty integration is configured.
The engineering team was working on some UI improvements that created the confusion for you in the first place which took a few weeks to complete, but that should not have delayed letting you know how to continue with our partner Smile.io without problem.
I sent you an email before seeing this review about how we're going to DO BETTER for all merchants in the future to prevent further communications and how we're going to COMPENSATE you for the troubles.
Again, I am incredibly sorry for the miscommunication! We will do better moving forward - I promise!!
- Jay (CEO)
i am new at banana stand
wright now i do not see anything
Bless your app
thanks thank you!
thank you!
thanks again
Best free app EVER!! Thank you all soooo much!
BEEN USING APP PHEW DAYS NOW REALLY HAPPY EASY TO USE AND LOOKS GOOD ON STORE ESP AS ITS FREE!!
THANKS FOLKS :)
facil manuseio, gostei estou instalando para gerar mais vendas com pop up que me ajudem a converter