レビュー (5,999)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の3%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年11月1日

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

Juci Roots
アメリカ合衆国
アプリの使用期間:約1年
2025年1月28日

Easy to work with

3scentscandles
アメリカ合衆国
アプリの使用期間:4ヶ月
2024年12月11日

Loving this app! Customer service is great! Thank you!

Wake Up & Glow
カナダ
アプリの使用期間:約2ヶ月
2024年11月25日

Great customer service. Roel is super nice and reactive!

The Memorists
カナダ
アプリの使用期間:4ヶ月
2024年12月1日

excited to try

Espresso Beauty
アメリカ合衆国
アプリの使用期間:3ヶ月
2025年1月16日

Just installed the app. Amazing customer service. App is really easy to use

Valérie Simon
カナダ
アプリの使用期間:約20時間
2024年10月31日

Roel Help me a lot. Thanks to him

Plazasoftware
イギリス
アプリの使用期間:5年弱
2025年1月11日

Set up was really easy. I was hesitant at first, but it worked very well. What I appreciated most was that it allowed me to send a one-time review request to historical customers (those that had previously placed orders).

Amazing Awaze
アメリカ合衆国
アプリの使用期間:26分
2024年11月22日

Really great support

Kiddie Majigs
南アフリカ
アプリの使用期間:3年弱
2024年10月15日

These guys are so helpful! I moved from Etsy and has been so great to take my reviews with me! Highly recommend this app!

Coca + B.
アメリカ合衆国
アプリの使用期間:3ヶ月