Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

Recenze (374)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 94 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
15. duben 2024

Very easy to use, intuitive and with great support. Keep it up!

Quiero Más Plantas Store
Estonsko
Doba používání aplikace: 3 měsíci
14. červen 2024

Great app, great developers!

PromoComputers
Švédsko
Doba používání aplikace: 9 měsíci
21. květen 2024

Effective, helpful, reliable!

VEIH INTUITIVE
Spojené státy
Doba používání aplikace: 4 měsíci
8. září 2024

对于中国的商家语言设置没有中文有的时候工作没有搞懂或者无法顺利完成

abeni
Čína
Doba používání aplikace: 24 dny
4. únor 2024

Filemonk has been the best. Really easy to setup & has made the selling of my ebooks absolutely blissful on shopify. Highly recommend Filemonk for selling your digital products.

RoxFitness Coaching
Jihoafrická republika
Doba používání aplikace: 3 měsíci
24. únor 2024

We have been using for over 6 months. Digital Downloads App works well for our purposes. Thank you

Patterns For Less
Spojené státy
Doba používání aplikace: 8 měsíci
15. březen 2024

easy to use and good setup. I look forward to growing my business using this app.

JKTDesignsCo
Spojené státy
Doba používání aplikace: 3 měsíci
12. únor 2024

SUPER great service & they've gone above and beyond and made their systems even better for their user. LOVE THEM, USE THEM!

You Can Move Fitness
Kanada
Doba používání aplikace: 3 měsíci
24. duben 2024

What a fantastic app and great service! Anything that you need help with, they are there for you. It made the transition from another app quick and easy. Highly recommend :-)

Studio Seren
Spojené království
Doba používání aplikace: 3 dny
Datum úprav: 20. listopad 2024

In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files.

UPDATE
Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone."

UPDATE 2
It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5.

Speakalio
Polsko
Doba používání aplikace: 7 měsíci
Vývojář Artos Software odpověděl 11. listopad 2024

Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again.

Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time.

I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true.

-- Sandesh / CEO