Digital Downloads ‑ Filemonk
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I appreciate the quick response time by all members of the team that I have been in communications with. Though I am navigating grounds i have never explored, the team at filemonk provides security and assurance
Thank you for your review! Thank you for trusting Filemonk to sell your digital products. We're glad we could help you. We wish you the best!
We're always here for you if you need anything else at all. :)
- Sneha / Merchant Success Team
I have had this app for months now. If you sell digital products, this is the only app for you. (Trust me, I've been through them all.)
When I first loaded the app, they were developing many new features. Yet, whenever I discovered something wonky, it was immediately fixed. The entire load and delivery funnel to clients is excellent.
The number of options goes way beyond that because the team at FileMonk listens to their clients!
The app deserves 10 stars, and the service deserves 10 stars. I sell tons of digital art, and this app opens up all the possibilities and ensures the client who paid receives a link to the products as soon as the payment is verified.
In other words, the path from Payment to delivery for this product is usually no more than 90 seconds.
There is nothing more one could ask for if you deliver any digital product, from art to books to any other digital type. It is one of the best apps on the entire Shopify app store.
Wow, that's a kind and thoughtful review! Thanks a ton. Doing our best here to build an amazing product & support experience for selling digital products, and I'm confident we'll only get better. Please keep the feedback and suggestions coming!
-- Sandesh / CEO
Excellent tool and great customer service. The founder Sandesh is very helpful and understanding. Would recommend this to anyone looking to sell digital products via Shopify!
Thanks so much for the kind review! Very cool that you're using our Licence keys feature at scale and glad we were able to help out. It's only going to get better. :)
-- Sandesh / CEO
Filemonk is a good supplier for digital products, never had a problem. If youre having troubles setting it up, feel free to ask the support. I must admit Filemonk was giving me the best support experience I`ve ever had. There helping you with every single problem and solving it, no matter how much time it takes.
Thank you so much for the kind words in your review :)
It was my pleasure helping you get set up with Filemonk and with the DKIM authentication.
Wish you the best of luck, please feel free to reach out for anything, we're here to help.
-Anaam / Merchant Success Lead
What an amazing App - With an AMAZING Support.
Would definitely recommend.
Thank you for your wonderful review! I'm glad i could help you with the DKIM authentication. I wish you the best for your store.
We're always around if you need us! :)
- Sneha / Merchant Success
Excellent customer service. Easy to use!
Thank you so much for the kind words! I’m glad I could assist with offering double storage under the early stage program on your free plan.
If you need any further help or have more questions, feel free to reach out, I'm here to help!
- Nagaraj / Technical Support Specialist
So far I've been able to set everything up nice and easy, and if I've been unsure on something, I've been able to go on the live chat and recieve instance help which has been amazing, Anaam helped me with a couple of things and gave me great customer service!
Thank you so much for taking the time to leave a review and for the name mention as well :)
It was my pleasure to help you get your DKIM authenticated and glad that your emails are going out from your custom email address now.
Please feel free to reach out for anything, we're here to help!
-Anaam / Merchant Success Lead
Stellar! Has been great to showcase our new digital products on our website
Very thankful for the customer support experience I received from Anaam. She was super responsive, patient, and kind in helping me sort through several issues regarding my Shopify store.
Very good customer support!