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I have been struggling to get support to help me resolve the 500
Server Error issue to use the app. They have stopped replying to me
We were on public holiday.
Sorry to miss your email and cause you troubles.
Now we are handling your issue.
We have request access to your store to fix this issue, please accept. Thanks!
NOPE. Do not do it. Awful. I spent an hour setting everything up and then had to create an order to test it (because there's no way to test it without creating an actual order). It let me select an item I had marked as "final sale" even though I'd listed that category as 'forbidden' in the return app. So it shoudn't have been allowed to be returned. It also let me select an out-of-stock item to exchange it for which is a huge headache both for the customer and for the store. It was also showing Australian currency and I looked everywhere for how to change that and couldn't find it. It's also really buggy-- in the return section, it was showing me duplicates of the item I was trying to get in the exchange which would've been so confusing for customers. And if you've already "returned" and item in your order and go to return something else at a different time, it just shows you the item you originally requested to return. The button to go back was very hard to find and I know it would frustrate my customers. All in all, I love the idea of this app but there is SO much more to work out. And so many confusing parts of the setup (i.e. you're "required" to add a menu item in the return portal even though they give you no idea where that menu item will go, what it's supposed to contain, etc.) I'm deleting the app and going back to my good old google form for returns.
Fantastic App and Helpful Customer Support! It helps us to manage returns such a breeze. It’s totally worth to install the app and get it all going!
FlexReturn has been a great addition to our operations. The platform's smart return rules and automatic features have made our return process smoother. It's easy to use and has significantly reduced our administrative burden. our customers are happier too!
Great app. Very helpful to bring more customers. Highly Recommended to all business owners. Get it free app now.
Easiest setup ever and results came instantly.
Ahmad was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Man!
Love this, nice app. Clean looking interface too.
Thanks so much for such an AWESOME App!!
Trustworthy!
Solved our issue quickly and efficiently! Thanks Ahmad
A great way to manage returns all in one place.
Excellent experience so far
Excellent!
Overall, We highly recommend this app to anyone looking for a reliable and efficient tool to help keep their return process organized.
The support is great so far. Don't have any experience with the app yet as I am just starting to use it.;
Super helpful. The Return team is always quick to assist. Definitely recommend!
Easy to set up, streamlines the returns and exchanges process, and great support.
They answered incredibly quickly. All my problem is solved. Thank you for your support.
Excellent process...!!!!
Keep It Up...!!!!!
Just had the best proactive service from the Team at Flexreturn. very helpful reviewing my settings to ensure the return reflects appropriately for the customer.
I had a great experience with this tool. The support team is very cooperative. I recommend to everyone
Simplify returns instantly with Flexreturn. Try it!
Flex Return has transformed how we handle returns. It's quick and very easy to use.
Our return process is much smoother with tool. It’s a great tool for any business.
This platform has simplified our return process. It's a great investment for business. I recommend!
It’s easy to use and has greatly improved our workflow.
Highly recommend this tool! It has simplified our returns.
FlexReturn has made our return process so much better. We love it!
I can't say enough good things about this app! The expertly designed sections have transformed my store, making it look modern and professional.
Great! It’s easy to use and very efficient. Support team is very impressive.
It’s user-friendly and the automated processes make managing returns so simple. We highly recommend FlexReturn.
This app is a lifesaver. It’s efficient, intuitive, and has made handling returns much easier .
FlexReturn is fantastic! The smart return rules and automatic features have streamlined everything for us.
We love FlexReturn! It's efficient, user-friendly, and has simplified our return process immensely. A real time-server.
The intuitive interface makes it easy for both our team and customers to navigate, resulting in a smoother return process overall. Thank you so much
Best tool ever. I highly recommended!
FlexReturn has been great for us. Definitely i recommend to everyone to use this app.
This app saves valuable time with its automatic approval and shipping label generation. Highly Recommend!
The smart rules ensures customers get the best solutions!
The support team is incredibly patient and helpful, always addressing our concerns promptly and with a smile. It’s a pleasure doing business with them.
FlaxReturn simplifies the return process immensely. With its intuitive interface and smart rules, managing returns is a breeze. Highly recommended!
We were having an issue with generating automatic return labels through a third party program, I reached out to the Support team and after some extensive digging, they were able to find the issue and give us the solution!
Thank you very much, this app is great and the team are helpful :)
Thank you for your review. We will try our best to help you.
This app allows us to embed the return page into our Shopify store. So our customers stay at our Store while submitting returns. It is an important feature to us because it enhances our branding.
After we installed the app, the customer service did fantastic job helping us setup the app and gave clear guidance.
Awesome app! It fits the return workflow of my shop perfectly. Quite simple and easy to setup. Customer service is professional.
When I started my store, it was small , but this app can scale well in terms of pricing and return functions. It also automates our return process. Beautiful return page, very cost effective, responsive customer service.
Awesome support and they do a brilliant job. The return app help us process customer returns faster and enhances our customer experience.
My store uses this app to provide fast returns for my clients. The app configuration process is like a breeze compared to my several previous return apps. Their support is always patient and nice, it’s a pleasure to raise any questions, and they are committed to address my problems.
Beautiful app and customer service is very supportive . I recommend this app since it also provides a free plan, very flexible pricing.
Incredible app! Makes handling returns and exchanges so easy! Very user friendly with the professional helpful customer service who are always professional and fast with solutions.
It is not easy to make something complex easily understandable. It takes a lot of thought and effort. It is even more difficult to make it practical and easy to use. I’ve been through a lot of apps in setting up my store. Some had a bewildering and confusing array of options. As a customer the last thing I want is to have to figure out how to use an app. I had just deleted a return app which found my circumstance monumental and unsolvable, whereas this app was able to accommodate my requirements in a few simple steps. Customer support was also prompt and attentive. If you want a return solution that is easy and clear to follow, I highly recommend this app. It works, and it works well.
Thank you for your review! We will try our best to help your business succeed!