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UPDATE: this app is unusable. Sadly it's no longer working with shopify, with shipstation, do not add to your shop.
Used to work so great! no longer integrates with shipstation for return labels, weeks and weeks of no support after multiple outreach attempts.
I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not sure what happened.
Overall, agree with other reviewers. It's a great app at a much better price than some of the other market solutions. Our biggest limitation is that the photo upload is limited to 2MB. I'd even be willing to pay for a more expensive plan if the photo upload limit was increased to 6MB each. Modern phones that our customers are using always take photos over 2MB. Requested they make this change and they declined to and said they wouldn't. Missed opportunity from our perspective.
No support when having a major technical issue
A great app but trying to contact for support is impossible. The link to "contact us" doesn't go anywhere.
Thanks for your review. We have reply your email to follow up the question.
Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.
I have been struggling to get support to help me resolve the 500
Server Error issue to use the app. They have stopped replying to me
We were on public holiday.
Sorry to miss your email and cause you troubles.
Now we are handling your issue.
We have request access to your store to fix this issue, please accept. Thanks!
Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.
Thanks for your review. We are happy to help you.
Amazing app and very easy to use. Their support team is also very prompt and helpful. 10/10 would recommend.
Thank you for your review! We will try our best to help your business succeed!
Terrible app and terrible support. If a customer buys more than one item and wants to return multiple of the same for exchange, the app doesn't allow it. It forces the customer to exchange with multiples of one item. We have told you about it before and you do nothing. Your support staff requests access to our store, but when we give it to you, you do nothing and never contact us again. We have a customer complaint today because of this and are now having to stop our holiday work and find another app to do what your app should already be doing.
