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I usually don't leave reviews however I find an issue with how they change billing and charge you base on impressions then their system misreads visitors and charges you for visitors who don't come to the store. I upgraded a few days ago and then yesterday I receive a notification stating am 90% at my limit of 29,000. I didn't have that many visitors at my store because I wasn't running any ads at the time. The first time questioned it was mention of a glitch in their system but it was too late because I have updated it. I want to k=not be charged the fact I have proof their system is still glitchy and their system doesn't accurately calculate the traffic. I use to love this app until they made updates that turn this app into crap. I give it three stars and I'm being nice base on history before being kicked out for a month without being able to get back in after reaching out and a glitchy system
Hey there! Thanks for sharing your honest feedback! We're sorry to see you go, but just wanted to clarify a couple of things. The monthly limit of our plans is based on total impressions, with each notification shown counting as an impression. So, even if you didn't have 25k unique visitors, the ones you did have were shown multiple notifications while on your site. We do offer a number of options to prevent exceeding this limit. As far as the glitch, it looks like you were offered a credit to accommodate that. We do appreciate you sharing your concerns, and will absolutely take them into consideration for future product updates. Take care!
Great app, even greater customer support! Promptly helped to move and customise their app to suit my website.
Although I've used this app for over 4 years, when I needed extra help, Rebecca and Hideko helped me out in a very patient and efficient way :)
Thank you so much for the kind words! :) We're so glad we were able to help you with your customization!
We've only been using the app for a short time but already can see its potential. I love the dashboard which gives an overview of everything and I like how the app highlights products other customers may have overlooked and offers social proof through their purchase. We're excited to try out the new features the team seem to be continually adding on!
Loving the popup, not only giving social proof but also presenting bestselling products all the time
I love how easy it was to install. I feel as though it really encourages new customers to make their purchase. Overall a great app that I highly recommend for all online stores.
Thank you, Classroom Friendly Supplies! Glad you loved the simple setup and that you see how Fomo is encouraging prospects to become new customers for your store! :)
Love this app. Easy to install and very effective. One of my top 3 favourite apps.
Super ! Wir sind total zufrieden, bekamen schnelle Antworten und schnelle Hilfe bei den Installationen. Toller Kundenservice, sowas bekommt man nicht überall! Nochmals vielen herzlichen Dank!
Fantastic app that drives up conversions. The pop ups are nice and subtle and the customers seem to react positively to it. Love it.
Thank you, retrosales.com.au! Glad you like the subtle notifications and your dashboard is showing your conversion increase from Fomo! :)
Installed years ago, it works well with minimal input on our end. Does what we want it to do and we are happy with it.
Thank you, Findlay Hats! Glad you're happy with your Fomo setup without much input on your side :)