Recenze (299)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 0 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
4. březen 2024

The customer service support is very fast. When I encountered a problem, it was immediately helped to solve the problem. recommend

Stitched For Keeps
Spojené státy
Doba používání aplikace: 24 hodinami
20. únor 2024

Great customer service and app works great. Does exactly what is needed!

Shopthelot
Spojené království
Doba používání aplikace: 5 dny
11. květen 2024

You can not send an invoice email in the free version… might want to remove that from the free version features listing

Riverton Bath and Candle
Spojené státy
Doba používání aplikace: 25 minutami
Vývojář Fordeer Commerce odpověděl 13. květen 2024

Hi there,

Thank you for sharing your candid thoughts with us.

We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.

Regarding your issue related to not being able to send the invoices on Free version, we would like to take a moment to clarify some points here:

- Manual Invoice Sending: On our Free plan, you have the ability to manually send invoices. This can be done by going to the "Orders" tab in our app, selecting the order you wish to invoice, and clicking the "Send thank you" button. This action will send the invoice directly to your customer.

- Automated Invoice Sending: It appears there might have been some misunderstanding about our automatic invoicing capabilities. This feature is indeed available, but it's part of our Starter or higher plans. These plans are tailored to support the needs of growing businesses by automating routine operations.

We aim for transparency and strive to communicate the functionality of our app. Our team has revised the content to ensure clarity and prevent any confusion regarding our app features.

Additionally, we noticed that we haven't had the opportunity to assist you directly through our live chat or other support channels. We would be grateful for the chance to connect with you to discuss your experiences in more detail and address any further questions you might have. Please let me know a convenient time to contact you, or feel free to reach out directly at your earliest convenience.

Once again, we apologize for any inconvenience and truly value your feedback as it is essential for us to enhance our service and ensure a better experience for all our users.

Thank you for your patience and for bringing these issues to our attention.

Kind regards,
Fordeer Commerce

23. duben 2024

Phoebe was most helpful, resolved my issue in just a few minutes and send me images to follow the process.

Very clear and precise, thank you

Lovely Flora World
Spojené království
Doba používání aplikace: 36 minutami
23. únor 2024

Amazing app and amazing support! They help you with code and always available for you! The app has a lot of functionalities, highly recommended!

Well-harmony
Francie
Doba používání aplikace: 2 dny
24. leden 2024

Tons of functionality + great support and ease of use. 10/10

My Store
Spojené státy
Doba používání aplikace: 4 měsíci
27. leden 2024

We've been very happy with this app, even when using the free plan! Support has been awesome.

Digizonics
Německo
Doba používání aplikace: Asi 2 měsíci
6. březen 2024

Works well and is customizable to your brand even on the free version.

Fayha's
Spojené arabské emiráty
Doba používání aplikace: Asi 8 hodinami
5. březen 2024

Great app does exactly what it says. I can save the customized templates and use it as my own templates.

Active Anonymous
Singapur
Doba používání aplikace: Asi 9 hodinami
27. květen 2024

Customer service is great, couple issues we've had were solved quickly

NEWTRITION
Spojené státy
Doba používání aplikace: 6 minutami