Fordeer: PDF Invoice Generator

Hello dear,

Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Generator here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned.

Regarding your concerns about needing to upgrade to a paid plan for using the Automation Email feature, I'd like to provide some clarity:

- We clearly list all paid features, including Automation Email under the Professional plan, on our Pricing page in the Shopify App Store.

- Additionally, within our app, we have an Accounts section under Settings that distinctly indicates which features are free and which are included in the Professional or Premium plans.

We aim for complete transparency and do not intend to compel users to upgrade their plans. Thus, regarding the review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. However, we understand how this might have been perceived and are taking steps to improve our communication. Going forward, we will implement clear warnings on relevant pages to prevent any confusion.

Understanding your need for this feature, we would like to extend a special offer to you. If you choose to give our app another try, we're happy to provide a 70% discount on upgrading to the Professional plan.

Your feedback is invaluable in helping us improve and better serve all our customers. We are here to support you and would welcome any further discussion to resolve your concerns effectively.

Thank you for your candid review, and we hope to have the opportunity to serve you better in the future.

Kind regards,
Fordeer Commerce.

Hi there,

Thank you for sharing your candid thoughts with us.

We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.

Regarding your issue related to not being able to send the invoices on Free version, we would like to take a moment to clarify some points here:

- Manual Invoice Sending: On our Free plan, you have the ability to manually send invoices. This can be done by going to the "Orders" tab in our app, selecting the order you wish to invoice, and clicking the "Send thank you" button. This action will send the invoice directly to your customer.

- Automated Invoice Sending: It appears there might have been some misunderstanding about our automatic invoicing capabilities. This feature is indeed available, but it's part of our Starter or higher plans. These plans are tailored to support the needs of growing businesses by automating routine operations.

We aim for transparency and strive to communicate the functionality of our app. Our team has revised the content to ensure clarity and prevent any confusion regarding our app features.

Additionally, we noticed that we haven't had the opportunity to assist you directly through our live chat or other support channels. We would be grateful for the chance to connect with you to discuss your experiences in more detail and address any further questions you might have. Please let me know a convenient time to contact you, or feel free to reach out directly at your earliest convenience.

Once again, we apologize for any inconvenience and truly value your feedback as it is essential for us to enhance our service and ensure a better experience for all our users.

Thank you for your patience and for bringing these issues to our attention.

Kind regards,
Fordeer Commerce