Recensioni (213)

Valutazione complessiva
2,3
Numero di recensioni per livello
  • Il 31% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 7% delle recensioni ha 3 stelle
  • Il 9% delle recensioni ha 2 stelle
  • Il 45% delle recensioni ha 1 stelle
28 novembre 2018

I have had this installed for a couple of years. would be useful if the app could also conduct a general IP block not just at point of orders/

SCANDINORDIC.com
Australia
Oltre 2 anni di utilizzo dell’app
Data modifica: 26 gennaio 2017

Try it and you wont be disappointed. It works in the background to weed out suspected fraud

Random Swag
Stati Uniti
Circa 2 anni di utilizzo dell’app
23 agosto 2017

Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.

Elevated Vaping
Stati Uniti
Circa 2 anni di utilizzo dell’app
17 luglio 2016

This app seems like a must-have, it should probably be one of the first apps you install. would definitely recommend it.

Tiny Tot Trends
Stati Uniti
4 mesi di utilizzo dell’app
4 gennaio 2016

DO NOT use in any circumstances. After I Installed it on our website, our orders dropped dramatically. We couldn't find any reason and were thinking maybe something is wrong with our pricing or marketing. After a deep investigation, we found that customers simply COULD'T click on CHECKOUT button!!!

I don't really know how much it costed us by not having any customer for two weeks! but I wouldn't install any other app from this developer or any other un-trusted source.

Glorio
Australia
Circa 2 mesi di utilizzo dell’app
12 giugno 2016

An absolute must have. This really helps cut down on fraud for my supplement store, moonpill.com

Moonpill
Stati Uniti
4 mesi di utilizzo dell’app
23 gennaio 2023

I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful.

Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.

Boutique Pleine Conscience
Canada
Quasi 2 anni di utilizzo dell’app
Shopify ha risposto 28 febbraio 2023

Thank you for taking the time to share your feedback with us. We appreciate your business needs and this helps us better our products and offerings in the future. I have shared your comments back with our product development team for consideration. -Olivia, Shopify Support

9 agosto 2022

I like the ability to add a warning, however I would like this to mark them as high risk not medium. Is that possible please?

Cash Gen UK Limited
Regno Unito
Oltre un anno di utilizzo dell’app
Shopify ha risposto 18 agosto 2022

Thank you for getting in touch and for writing your review. The Fraud Filter app can notify you of a potentially suspicious order if it meets a condition that you set.

In terms of risk profiles (e.g. medium vs. high risk), this is something our automated risk analysis tool provides: https://bit.ly/3m6THdP. It is available for all merchants and can be used to better judge the validity of the orders you receive. I can however see why it'd be a useful tool to be able to mark orders by high or medium risk within the Fraud Filter app as well, so I will be sure to pass your feedback onto our development team. -Victor, Shopify Support

5 giugno 2023

I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.

Adept Cosmetics®
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Shopify ha risposto 7 giugno 2023

Thank you for taking the time to share your feedback. To clarify, you can use Fraud Filter's rule-based functionality to block orders, and to prevent certain known customers from ordering. If you want to give it another try and need some guidance on setting up a rule, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support

18 ottobre 2017

Horrible app. It definitely doesn't do enough for you and has not enough flexibility. I lost money using this app rather than it helping me. I'd highly suggest that you do this yourself than rely on this app that is poorly constructed and designed to have you actual fail more.

Giantrobotstore
Stati Uniti
Circa un mese di utilizzo dell’app