Fraud Filter , 209 değerlendirme

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26 Ocak 2018

I don't see how this helps stop fraudulent orders. 99.9% of our attempted fraudulent orders are first-time customers, so we don't already know the email, address, or phone. This app only lets you create filters for criteria you know an exact match for. Why not let us create filters like flag if the order amount > $$$ and used expedited shipping. Or if billing and shipping addresses are different. THAT would help.

2bfbeta
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 ay
8 Şubat 2021

I used this app and the orders are being identified as fraudulent, but I'm not getting any warnings in the Shopify admin, can you check please?

Remotto Battery
İspanya
Uygulamayı kullanma süresi:2 ay
Shopify yanıt 11 Şubat 2021

I'm sorry to hear that you've had this issue but thank you for notifying us of the issue here. The Fraud Filter app can be used to set rules on cancelling and flagging orders based on certain criteria set by the merchant, but Shopify also offers a risk analysis on orders that automatically flags orders of a certain risk based on a number of factors. If you're unsure about the risk level of your orders, I'd recommend contacting our support team so they can take a closer look at your store: https://bit.ly/2AWw5VA. -Victor

7 Haziran 2019 tarihinde düzenlendi

Stopped working... It was good for my needs when I tested and set it up. But now I just received a fraudulent order today that *would have* been caught by my filters, but wasn't.

For whatever reason, Fraud Filter has disappeared from the order details page. It doesn't show up under the Fraud Analysis portion for any of my orders anymore and isn't running my rules. It did when I first set it up. What the heck?

Vital Depot
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 ay
7 Kasım 2019 tarihinde düzenlendi

I would be happy to update my review of this app. However the MOST BASIC use scenario doesn't seem to work: managing a black list of customers that I don't want to allow to place orders, based on a shipping phone, email or address. I created a test order using the exact shipping phone I would like to block and Shopify processed the order normally. I can't believe that Shopify doesn't have a functional method for blacklisting certain customers.

Bottles & Burps
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:14 gün
10 Ağustos 2021

Es ist möglich Regeln zu erstellen. Es gibt leider keine Erklärung was man in die Felder schreiben soll. Die Auswahlmöglichkeiten sind extrem gering.

Peer Online Shop
Almanya
Uygulamayı kullanma süresi:8 gün
7 Eylül 2016

Too complicated to figure out what filters to make.

Candle Moments
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 gün
5 Ocak 2021

Does what it says, but not super useful. It's not paying attention to the fruad levels of the order. You would need to have information on the person submitted the fraud to stop it, so it's only helpful for blocking past fraud orders, and they could easily get around this.

Dice Dungeons
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 dakika
Shopify yanıt 10 Ocak 2021

Hi, there! Thank you for this feedback; I'll be sure to pass this on to the appropriate team for you. In the meantime, I'd recommend checking out our help docs for some additional tips for fraud prevention: https://bit.ly/2XtkyoQ. - Brie, Shopify Support