Değerlendirmeler (28)

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23 Eylül 2024

We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.

Alvantor
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:14 gün
Hexasoft Development yanıt 24 Eylül 2024

Can you please contact us with the transaction IDs so we can review the rules and the settings you use?

29 Temmuz 2024

wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall

HomeWetBar
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 dakika
Hexasoft Development yanıt 30 Temmuz 2024

Can you please contact us at support@fraudlabspro.com with your shop domain? We should be able to resolve your issue immediately.

20 Eylül 2018

Simple app for Transactional fraud checks, cost effective and very responsive support staff.

Could not recommend more.

GDF Studio
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
5 Temmuz 2022 tarihinde düzenlendi

Free advice : don't bother....overpriced, not reliable service.
Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.

The Smartest House
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
Hexasoft Development yanıt 21 Aralık 2021

Can you email us, support@fraudlabspro.com, the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.

5 Ekim 2020

The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.

Reinforced Beds
Birleşik Krallık
Uygulamayı kullanma süresi:Neredeyse 2 yıl
10 Mart 2018

Love the app. Makes me feel so much more secure about preventing fraud. Easy to use.

Cosmic Crystal Visions
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla
24 Mayıs 2018

So far so good - tested a few others and Fraudlabs definitely has the most options for rules. Would recommend to anyone facing issues with charge backs.

Gmarley
Avustralya
Uygulamayı kullanma süresi:9 ay
25 Kasım 2019

I use this app and it is amazing. I recommend it to everyone because is very useful. Help accurately to identify any fraud.

Dumux
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:8 ay
25 Nisan 2018

i love this app it is protect you from fraud

Bibset
İsrail
Uygulamayı kullanma süresi:4 ay
20 Mart 2021

The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.

Kreative Kollections By KC
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 ay
Hexasoft Development yanıt 21 Mart 2021

We had agreed on the refund on the first reply to your email. And, we had also politely requested you to contact Shopify via the chat/email to initiate the refund process. (For this, we have also re-confirmed the refund process with Shopify Team, and this would be the right process).

Anyway, can you please contact Shopify team via the chat/email at your account to initiate the refund? So that we can close the issue.