Dr. Free Gift on Cart , 93 avaliações

Avaliação geral
4,8
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
9 de abril de 2024

Great app, great support! 100% recommend!

Plantura
Alemanha
About 1 year usando a aplicação
Questão respondida por Shop Doctors 🏆 10 de abril de 2024

Thank you for sharing your review! We're happy that the app is meeting your needs and we look forward to working with you in the future.

Editado a 1 de abril de 2024

Update
They contacted and fixed the issue.
After half a month of testing, the problem has been solved and work stably, so I am willing to change my review.

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I have been using this app for several months. When I first started using it, I found that adding it to the top of side cart would cause the "check out" and "view cart" buttons to be pushed out of the screen. In this way, customers could not continue to process order, so I contacted the support staff. First time they solved the problem very professionally and told me that it needs to be added to the product section
I never edit this setting after that. But one day I found that I could no longer see the widget in the side cart. I tried several times but unable to save it after adding to product section
And yesterday, I started an Easter sale and this widget was necessary for me, so I asked support again to deal with it.
They changed my setting and added the widget on top side cart while I was sleeping, causing the customer can’t find the button to check out after add to cart! ——Because the "check out" button in side cart was pushed out of the screen!
This time period is a very important trading time for the store. It is really a very bad service!

mocpixel
China
7 months usando a aplicação
Questão respondida por Shop Doctors 🏆 13 de março de 2024

We are very sorry about our mistake. A junior team member was doing a routine check and despite their best intentions they reconfigured your custom-configured widget in a way that resulted in the issue that you experienced. We have taken this very seriously. We released a feature which ensured that custom-placed widgets are no longer be editable. We are improving our team's knowledge base to help new team members get up to speed faster. Finally, we re-configured the custom widget correctly so you can keep using the app. Let us know if there is anything else we can assist you with.

22 de março de 2024

A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!

Michel Germain Parfums Ltd.
Canadá
About 1 month usando a aplicação
Questão respondida por Shop Doctors 🏆 26 de março de 2024

Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.

28 de fevereiro de 2024

An amazing app with an exceptional team. I tried many apps but couldn't find one quite like this app at a good price. Would recommend and use it for our other websites. I was struggling to integrate this app but the team helped me every step of the way.

Lofra Cookers
Reino Unido
14 days usando a aplicação
Questão respondida por Shop Doctors 🏆 29 de fevereiro de 2024

Thank you for posting your amazing review! We appreciate your business and we look forward to working with you in the future. Please don't hesitate to reach out.

21 de dezembro de 2023

Simple and I love how dedicated the developers are to providing immediate support and resolution to issues! Would highly recommend this app for your shop in terms of promos. Thanks, Team! ❤️ Huge shoutout to Yavor!

Gin Amber Beauty
Estados Unidos
About 1 year usando a aplicação
Questão respondida por Shop Doctors 🏆 22 de dezembro de 2023

Thank you so much for your wonderful review! We're happy to help and we look forward to working with you in the future.

25 de janeiro de 2024

I needed an app to add a free good to my cart based on customers agreeing to my marketing (email or text). This was the app that did it! I had to download both of their apps to make it work but it’s working just as I intended and Toby was very responsive and even finished setting it up when I had some issues. Customer service was top notch! Would highly recommend.

Dot Seven Ranch
Estados Unidos
About 22 hours usando a aplicação
Questão respondida por Shop Doctors 🏆 26 de janeiro de 2024

Thank you so much for your amazing review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.

13 de dezembro de 2023

Great app, very usefull. I contacted the customer service a lot of time and they are quick helpful. Many thanks!

Oriana Cosmetic
França
About 1 month usando a aplicação
Questão respondida por Shop Doctors 🏆 14 de dezembro de 2023

Thank you so much for sharing your review! It was a pleasure for us to assist you and we look forward to working with you in the future.

15 de novembro de 2023

We researched all the gift in cart apps before making our decision and we are very happy with our choice. The setup was simple and making changes and updates has been very easy to navigate. Customer support has been great which isn't always the case with Shopify apps - Toby has been super responsive and helpful with all our questions.

Yummers
Estados Unidos
9 months usando a aplicação
Questão respondida por Shop Doctors 🏆 16 de novembro de 2023

Thank you for posting your amazing review! We're happy that the app is meeting your needs and please don't hesitate to reach out in the future.

7 de dezembro de 2021

I used this app to add features that Shopify does not provide. It did everything and more. Yavor helped me so much in setting it up properly and even troubleshooted problems within integrating other apps with ShopDoc. Truly exemplary customer support who went above and beyond.
Would recommend this highly to those looking to add these features to your Shopify site.

Glass eMotions
Canadá
About 2 years usando a aplicação
Questão respondida por Shop Doctors 🏆 7 de dezembro de 2021

Thank you so much for your review! It was a pleasure working with you while we troubleshooted the issues you were having. I look forward to helping you in the future as well.

Editado a 6 de dezembro de 2021

The App is highly customizable and the support is amazing. The only thing stopping this from being a 5 star app is if it could test for Free Gift thresholds in the checkout as well as in the cart. ***December rating updated to 5 stars as the app now has a solution for the checkout discount issue. I do not know of another app that solves this problem.

bkr
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Shop Doctors 🏆 12 de novembro de 2021

Thank you so much for your review and I look forward to helping you in the future!