BOGOS.io Free Gift Buy X Get Y
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I used this app for Black Friday and it worked great for our customers, was very helpful and ran flawlessly!
Dear PAPAYA,
This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers.
If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We are always ready to serve!
Best regards,
Daisy
Free Gifts - Customer Support Team.
So they add another promotion code on the cart to input the code and then there is ANOTHER one at checkout both do not accept the same discounts only one works for secomapp and one works for shopify. It is very confusing for customers to have two places to put promotions. It doesn't work easily. The people working in their customer service are rude and foreign. The customer service does not get back to you quickly. All this app did for me was cause me a huge headache. Save yourself the headache and get an app that actually works and is recommended by shopify!
I called and spoke to a shopify rep and he recommended automatic discount app and it works with shopify so you don't have two different promotion codes in two different pages.
Sorry for your unhappy experiences. We have removed the promotion box from the app to avoid any confusion for customers. Our working time is from 8.30 am -6 pm, from Mon- Sat Noon (GMT +7). All mail requests sent within the time period will be checked and responded ASAP. Thank you!
100% Legit and Satisfied. with the help of customer support. really appreciated. thank you so much for this kind
Good morning, Amanda Clothing.
We are ecstatic and grateful for your compliments on our services! That note will surely aid us in our efforts to provide outstanding customer service!
Please contact us via LiveChat or email at support@secomapp.com if you have any questions.
Best regards,
Daniel
Free Gifts - Customer Support Team
both Henry and David are amazing support! Thank you for your great customer service and for helping late at night troubleshoot. The app is great!
Good morning Osmo Salt!
Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let Henry and David know about your kind praise and we are sure that they will be so very happy.
If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!
You really made our day!
Bob
Customer Support Team - Free Gifts
Great app and great support! Go for it :)
Good customer care support and useful app. The guidance through chat support was really helpful. Much better than shopify's own support,
Good morning, Dermame.
Thank you very much for your thoughtful remarks! Right now, our entire crew is ecstatic! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers.
Please contact us via live chat or email at support@secomapp.com if you require assistance. We'll be there for you whenever you need us!
Best to you,
El
Free Gifts - Customer Support Team
This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!
Peter was a great help and the app works as it should. ________________________________________________________________
The developers have been terrible. They pulled my most important item from my site and were completely incapable of getting this app to function properly on my website. They spent over a week leading me on that they could fix this and my item is still not on my site. Be careful with them. you never know what you will get and giving them access to your site opens you up to their mistakes.
Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application to run properly on your site. Please don't hesitate to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
The custom installation included with purchase was completed quickly with our theme, and the customer service is phenomenal!