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Quick responses from support. We needed an app that didn't require a coupon code in order to handle free gifts, and this app did just that.
Dear Logan + Lenora,
You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you!
If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
Great app and great support! Love it!
We rated 3 stars till the support reply to our emails and tickets .. we installed the store pick app paid and where so happy we found one ... but like other website owners who have little coding and html experience we could ot make it work and have some bugs 3 days and support does no respond to our support tickets all they send us is more application to install
I want to rate this higher except the customer service is terrible! I reached out to them only to later recieve a message 2 days later asking me if I had any questions, as if they never read my prior message. After i responded and explained that I had already messaged, I received a return message that appeared as though they did not even read what I wrote but rather just responded with some kind of template. All i wanted was a good gift app so i could offer my customers exclusive gifts but I cannot seem to receive an type of support. really too bad.
Love this app and customer service is second to none. David, Ellie, Brian, Henry, Alex, and everyone from the team are super friendly and helpful. They respond promptly and make sure you are happy with everything. App features are also amazing, from gift icons to thumbnails, popups, and sliders. Highly recommend!
Good day Adora Silk!
Sincerely, thank you for such a wonderful review! Our whole team will be delighted to read your feedback, which is full of praise. Free Gifts staff will work even harder to bring better features and services if you continue to support us.
You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at support@secomapp.com. We look forward to speaking with you!
Thank you and best wishes,
Hannah
Free Gifts - Customer Service Team
Really great app that ultimately brings high value to any store with high converting functionalities. Special thanks to Mina who helped me setting-up offers!
Hello Ecleasia,
That review has warmed our hearts tremendously! Mina is speechless right now because she is overjoyed!
Thanks to you, we now have even more motivation to improve our services in the days ahead :D
If you ever need assistance, please contact us by Live Chat or email at support@secomapp.com.
Best wishes,
Hannah
BOGOS - Customer Support Team.
Fantastic app, did everything I needed it to and the support I received from Robert was outstanding, answered all my questions - explained brilliantly. Helped me fix and issues or questions I had quickly. Then followed up afterwards which I really appreciated. He is a fantastic member of the team!
Hi Lanoguard,
You made our day with your awesome review! Robert will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features.
May you need any support, please let us know via our livechat or email us at support@secomapp.com. We're just an email away :)
Best regards,
Alex
Free Gifts - Customer Support Team.
The staff members are amazing and very helpful. They help me installing my offers et resolve some issues in minutes only ! I really recommend the app!
Hi Be my cook,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our live chat or email us at support@secomapp.com. We are always ready to serve you!
Best regards,
Sam
Free Gifts - Customer Support Team.
Let me tell you how grateful I am that I found them. They are literally a godsend. Helped me with everything that I needed and more, and also guided with everything that I needed to know. 5/5 all the way!
Hi beautykims,
We are so grateful for your trust and satisfaction with Free Gifts app. It's always our honor to support you and to be with you in your business!
If you need any further support, please get back to us via live chat or email support@secomapp.com. We are always willing to give you a hand!
Cheer,
Hannah
Free Gifts - Customer Support Team.
Great app and the customer support team is just phenomenal! David and Brian respond back to me within seconds almost every time and have performed the whole setup for me. Truly a great team.
Smile You're Good, have a wonderful day!
Your compassion and affection are greatly appreciated by the Free Gifts customer support staff.
We are overjoyed to have gotten such a positive feedback, and David is the happiest of us all:D
Please contact us via LiveChat or email at support@secomapp.com if you have any questions.
I'm delighted we're working together!
Anne
Free Gifts - Customer Support Team