BOGOS.io Free Gift Buy X Get Y , 1.751 değerlendirme

Toplam puan
4,9
Puan düzeyi başına sayılar
  • Puanların %91 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 1 yıldıza sahip
4 Mayıs 2020

Very poor customer service, the app created a whole bunch of errors, big mess. Will not use this app again.

Makeup & Facial Online Courses
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 gün
Secomapp yanıt 5 Mayıs 2020

So sorry for your unhappy experience with our app. Because you have requested us to remove all necessary code for the app to be working, when you want to test it again, please ask us to re-install the code for you first. Thank you.

21 Mart 2023

One of the Best App on the Shopify Store. Super Fast Support. Guys are amazing as they have developed a super app.

Holy Land Dates
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 3 saat
Secomapp yanıt 22 Mart 2023

Thank you so much, Holy Land Dates!

Your lovely review made us very happy! Because of you, we now have even more motivation to improve our services in the coming days:D

If you require assistance, please contact us via Live Chat or email at support@secomapp.com.

Have a wonderful day ahead,
Hannah
BOGOS - Customer Support Team

3 Aralık 2018

Don't do it! Terrible customer support and non existante technical service. This is a joke, I had to wait 3 days and no help whatsoever!
I am deleting this app and never going to do business with them ever again.

Onekid
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 gün
Secomapp yanıt 15 Temmuz 2019

Hi Admin, we have already replied to you with the proper solution. You probably miss it somehow. Could you please check email from support@secomapp.com?

17 Haziran 2018

The app wasnt installed correctly by Secomapp guys, or just doesnt work.
It caused us a real customer experience issues when the free gift wasnt shown as free to the customer.

Also - there is no one to talk to. takes a lot of time to get back to customers.

Very bad.

Prodigee
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 gün
Secomapp yanıt 15 Temmuz 2019

We are so sorry for the unhappy experience you've had.
Because we don't work at weekend (Saturday afternoon and Sunday, GMT +7), we've not been with you in time.
We would love to have to back and this time, we would want to help you create the offers for you desire.

20 Kasım 2018 tarihinde düzenlendi

$30 ++ ? It is absolutely not worth the cost. Instructions are there, but it could be better as there are some code adjustments to do, it could take you a while to figure it all out. Also when I remove the main product from my basket, the customer can still get away with free gift by removing the main product. I truly hope it was my mistake (it has to be for that price), but yes, not working for me and not worth the struggle even though support is there. The design is poor looking to my taste. I uninstalled and still I had to go through many liquid files to remove manually files that weren't removed. I love the concept though, just need some major improvements for such a price. So far my recommendation is : don't even try it.

ZADEKO
Fransa
Uygulamayı kullanma süresi:3 gün
15 Ağustos 2021

It's a great app, does what it needs to do. Would love some more customisation features in terms of the GUI but overall happy with it. The customer service is amazing.

We Might Be Tiny (US)
Avustralya
Uygulamayı kullanma süresi:2 gün
Secomapp yanıt 16 Ağustos 2021

Dear We Might Be Tiny (US),

Our team is grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Rio
Free Gifts - Customer Support Team.

4 Kasım 2022

Amazing and timely support and Anne and the other members of the team helped so perfectly with the installation and to get the offers on the site up and running ,Highly recommended them.

VSDent
Birleşik Krallık
Uygulamayı kullanma süresi:2 gün
Secomapp yanıt 10 Kasım 2022

Good day to you VSDent,

We are so thankful to have such a lovely customer like you with us. Your trust and your thoughtful feedback will absolutely motivate us to work harder on developing better features for Free Gifts app.

In case you need our support, please feel free to contact us via live chat or email us at support@secomapp.com!

Best regards,
Hannah
Free Gifts - Customer Support Team.

20 Kasım 2018

I use the app across many websites, it has helped increase sales and is very easy to use. Support staff are very helpful and quick to respond. Highly recommend.

www.drteals.com.au
Avustralya
Uygulamayı kullanma süresi:Yaklaşık 2 saat
30 Ekim 2019 tarihinde düzenlendi

I wish I could live ZERO stars; this is the worst app I have ever encountered; they added so much code to my theme and destroyed so much of my custom settings. I tried reaching out to customer service, and they reply every 24hrs like clockwork(for a single reply), so if you are in a bind, don't expect a response until the next day, by that time, you just lost a bunch of sales. If you are reading this and thinking about getting this app DONT if you already did and you are looking for help removing all their destructive code, email me > fuzz@wearefuzz.com > UPDATE: There should be a way to reply to their reply They did next to nothing to fix the issues. DONT USE THIS APP. Also, NOTE the "sparklingvision" review was posted the very next day I posted my one-star review. It's clearly a fake review, be less obvious.

Origami Rack
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 gün
Secomapp yanıt 26 Ekim 2019

We are sorry for all inconvenience you have had with our app.
We actually have tried our best to fix the issues we’ve been informed as soon as possible. Sorry that the support has not come in time you decided to remove the access and app.
Sorry again, we have proceeded the refund and replied to you already.

18 Haziran 2021 tarihinde düzenlendi

Just delete this app, useless. It will make your cart page very very slow. Even reduce the sales. After their coding team "Optimized" the speed of our cart page. All the products variant drop down does not work anymore. And I do not know what their coding guy did. The facebook pixel does not even work anymore. All my facebook ads saying there is no event been verified. All the tracking are also effected. We are spending thousands dollars on fb everyday. They literally caused us thousand dollars lost since yesterday they installed the code. Do not use this app unless you want to lose money. I have tried to contact their support many times. They have never get back to me.

Ezreal Armwrestling Club
Kanada
Uygulamayı kullanma süresi:2 gün
Secomapp yanıt 18 Haziran 2021

***UPDATE June 21, 2021
Hi Admin,
Our developer team has just sent you an email regarding the issue. Could you please help check and let me know your thought?
-----------
***UPDATE June 18, 2021
Hi Admin,

Our technical team has fixed the issue and reply to you via email and livechat system. Could you please check it?
-----------
Hi Admin,

Sorry for your unhappy experience with our app. Our team has just got back to work and investigating the issue for you. We will update you as soon as we find it out!