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I had non stop headaches using this service. I was constantly charged for things that I wasn't supposed to be charged for, the app wouldnt work when I needed to book a pickup, and the app doesn't tell you when your packages cant get picked up on certain days, which ended up slowing my deliveries down. Im better off staying with shopify payments.
We appreciate the feedback. Massive improvements have been made since you used us. We would love it if you gave us another chance to change your mind :-)
For someone who is starting out, the world of Shipping can be pretty daunting. This app integrated nicely with my particular shop setup . I liked being able to see the various carriers and rates all presented in one place. Also you could decide whether or not Clickship logged the order fulfillment for you. Definitely better rates available than I could get on my own as a small business owner! Some of the client communication parts of the app were not especially clear in terms of what they did, and also it was not easy to get a preview of their emails - but for the most part Shopify already takes care all of that in their automated email system for orders. I want to thank Anthony for giving me a walk-through. So far their customer support has been pretty impressive.
Thank you for this thorough review! We are pleased to learn that our support team has provided you with the level of customer service we expect and that our service has enabled you to save more on your shipping. We would also like to thank you for the feedback regarding the client/email communications within the application. Our team will continue to improve the product and enhance the platform for all of its users needs. Thannks again!
I was not able to get this app to work on my Shopify store, I kept getting messages that would say it is an unsafe connection. If I used the Freightcom website, the rates were not cheaper to ship with Canada Post. Customer service was rude.
Hi Sarah,
We are sorry to hear about your experience. We appreciate the feedback you've provided and our team is currently looking into this issue.
All Apps which are originally not created by Shopify are considered third-party applications. Therefore, Clickship would reflect as an unlisted app when a user tries to integrate their Shopify Marketplace.
We ensure the highest level of data encryption for all our customers and thus you can rest assured about the safety aspect of the tool.
We've tried reaching out to you multiple times but unfortunately have not been able to get a hold of you.
After reviewing our customer support email logs, we found that the conversational tone was courteous and supportive, but we apologize for any misinterpretation. We take great pride in our customer service and continually review our processes to provide the best customer experience.
Finally, we are eager to help grow your business with our services and would be happy to schedule a demo with you and to assist you through the Clickship journey.
Please reach out to us at: customercare@clickship.com
Cheers!
This is a good app. Great support from the staffs, especially from Suzanne. Her support and service level are outstanding! She goes above and beyond to fulfill our needs.
Unlike other apps that only need one type of weight for calculation, this app requires you to setup both the physical weight and dimension for their Smart Box calculation. This feature does not work well with the products that were selling. Also, the app layout can be better, if they are simpler and cleaner.
We appreciate you for writing this review. Suzanne will be delighted to read that you're happy with her support. As for the app layout, interface, & features, we are continuously taking in feedback from our valued customers like you and making improvements to create a better customer experience. We strive to do better. Thanks for your honest feedback!
Great concept and app. However, it should be noted that it only supports transactions done in Canadian Dollar and will not work for other currencies such as USD.
Note that you need to be able to use 3rd party shipping integrations to use this app. Otherwise as others have said, the support is top-notch.
Thank you for the review! We appreciate the feedback.
ClickShip is a small business game-changer! Their shipping rates are the best I've ever seen. Christine is my account manager, and she is super helpful. To be honest, at first, I thought there must have been a catch because it seemed too good to be true. But it really is this great! Highly recommend.