Frequently Bought Together
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Very useful app and extremely easy and helpful staff! 10/10
It is very simple to use, very practical, and the customer service support is very timely. And the price of the app is not expensive.
Great app - great customer service that proactively reported issues on our website and solved everything remote on our behalf. Highly recommended
Must say, customer service is speedy and helpful. Great experience so far and works with my Page Fly App (a lot of apps dont).
Amazon-like widget that worked perfectly. We are removing it after one year because we changed our theme
The support team at Code Black belt was very helpful. I'm still experimenting and new to this app, but the customer service was a good experience for me.
I am really impressed with the speed of their support team. I had to do some changes as per my theme.
Great App, with Great Support!
Works ok but the Discount for the entire order doesn't work so it kind of defeats the purpose of the app in the first place.
Also, text that you are able to edit in the widget doesn't show up.
And there's no Live chat support which is a big minus for us.
Hello CompassNature Team,
We are sorry to hear that you are not happy with our Frequently Bought Together app.
Please, let me say that we have reached out directly to you to rectify any issues and to provide you with clarification and assistance with the app configuration.
Looking at your current configuration, we can see that you have the app disabled on most of your products and for the product where the app is displayed, the discount is being applied as expected (https://sendspark.com/share/6d3kdxah8mxlazvajltyi9wq120g3q4q).
We are available on chat and email and we even helped you with your previous requests on both, via email and chat. The only instance you may not get someone via chat is if available agents are busy, otherwise, we can be reached via email and we do respond with urgency.
We can also arrange a phone call if you prefer to speak on the phone, just let us know whichever you like and we will do our best to assist you.
Please feel free to respond to one of our emails anytime to further assist you with your concerns, making sure that you are happy with the app and that all your needs are addressed.
Yours sincerely,
Code Black Belt's Support Team
Enjoying the app so far. It's exactly what we needed for our store. Customer service is great too. Cheers guys! Would definitely recommend to a friend. 5-star feedback from our end!
This app does pretty much everything we need it to, and when I asked for help when sorting the position of the widget, the team were really quick to respond. UPDATE: The problem I had with this app has now been solved. However, our largest problem is that all the discounts have to be the same, no matter what the bundle is. Which means larger products have the same discount as smaller products. This is really difficult as we have products ranging from as little as £1 to £30. It's really hard to make the discount a round number also, as it has to be a percentage. We would like to use an app which is exactly the same but allows us to offer different discounts on different bundles. Then this app would be perfect. If you have a small catalogue of products, this app is probably for you!
Hello, thanks for your feedback.
With our app you can set a percentage discount to the bundle total, as in 'Buy these 3 items and get a 10% discount'.
The discount is applied when the customer buys the full bundle.
Minimum effort was in our mind when we designed the feature so currently, you cannot set different percentages or fixed discounts for different bundles.
However, we plan to improve the discount features in future releases of the app so more options will be available.