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Customers are not able to see these credits at check out. Didn't solve our problem.
I wanted to use this because we do not allow order cancellations and wanted to be able to with store credit. Unfortunately the software does not properly sync customers
I don't mean to leave a review but I couldn't find another way to ask a question. I set up FreshCredit as per the video, walked my customer through the steps as per the video and his credit didn't show up in check out and he got fed up and just ended up paying which was rather embarassing. Could you pls help me figure out/fix what went wrong pls?
Horrible customer service, the app did not work, I have reached out 4 times in the past two days and have not been responded to
We responded in less than 3 hours. Here is a screen capture of our chat transcript: https://nimb.ws/UTJw80
We take customer service very seriously, and always respond as quickly as we can.
We've used probably 30 apps over the years to manage our store, so we have a lot of experience. This one has to be the worst by far that we have ever come across. Seriously. It's that bad. Don't even waste your time.
I have more customers than my subscription allows forcing me to upgrade to a super expensive subscription but I only want to give store credit to less than the allowed customer limit amount in the starter plan. Just because they have a customer account with me doesn't mean I want to offer them credit or that they even shop with me or have placed a single order. Many customers have multiple accounts with multiple emails. I won't be able to use the app due to this.
Our pricing is very clear, and based on the number of total customers a shop has. This is disclosed up front prior to installation. To elaborate, FreshCredit works just like a bank account.
Just like a bank account, where you may not have money in your bank account, you still HAVE an account with the bank and all the overhead associated with that account.
So even though a customer may not have credit on your store, FreshCredit must still maintain the customers account and be ready to quickly and easily add credit in real time.
HORRIBLE. Because it doesn't work. Customers are trying to checkout and can't because the credit isn't showing up in their account. I literally have to send screen shots to show people it is in there.
AND, a customer cannot use a coupon code and their store credit at the same time. That is insane. A store credit is like cash. Why would you not also be able to use a coupon and cash.
This needs serious work.
App didn't work with my theme and they continued to blame other apps rather than rectifying the error on their end. Don't bother wasting your time with this app.
Thank you for your feedback on our app and your willingness to try Fresh Credit! It is unfortunate and true that this store had another app interfering with our code.
Our team actively tried to resolve this issue with the assistance of the merchant. It is unfortunate this could not be solved before the app was uninstalled.
