Fuel: Print on Demand , 276 değerlendirme
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Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.
We regret to hear about your recent experience.
Please be informed that any use of images, campaign taglines/slogans, names, or any related materials of political figures for monetization and/or commercial purposes requires written permission from the licensor. This requirement applies even if you have created your own artwork incorporating these elements. The use of such materials is strictly prohibited without express written consent from the licensing party.
Furthermore, we email sellers any order cancellations due to intellectual property concerns. We recommend checking your spam folder or verifying that your registered email is up to date to ensure that you receive our notifications. Please understand that our policies are not intended to censor free speech or engage in political discourse. Instead, our aim is to uphold copyright and intellectual property laws.
Thank you for your understanding and cooperation.
The Fuel POD Team
Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.
Dear Khoabon,
Thank you immensely for your thoughtful feedback! We're thrilled to hear that you appreciate our commitment to providing excellent customer service, a diverse catalog, and competitive pricing. Your kind words mean a lot to us and serve as a testament to the hard work of our team.
Regarding your feedback about fulfillment speed during peak seasons, we truly value your input. Over the past year, we've dedicated significant efforts to enhancing our fulfillment performance, particularly during high-demand periods. We're delighted to share that our efforts have yielded positive results. In fact, during Q4, our service level agreement (SLA) saw an improvement of over 10%, with the majority of orders now falling within a 2-3 day SLA.
We're continuously striving to ensure that your experience with us exceeds expectations, and your feedback helps us in this endeavor. If there's anything else we can do to further improve your experience, please don't hesitate to let us - support team know.
Thank you once again for your valuable feedback and for choosing us as your partner :) <3
I had this app installed awhile back. Ran out of blanks and notified me when the order needed urgent fulfillment. Would not recommend, causes more stress than needed.
Dear Moon of the West,
Thanks for your feedback. We’re sorry for the hassle our stock shortages and slow communication caused you. Your words hit home, and we’ve been working hard to do better.
This past year, we’ve really buckled down on improving things, focusing particularly on establishing a process that allows us to be more proactive in identifying and alerting about order issues before they escalate to a point where our customers need to reach out to us. In the last six months, we’ve seen real progress. Our team has become more adept at quickly identifying issues, informing our sellers early, and resolving problems swiftly to ensure timely order fulfillment and better communication.
We know we dropped the ball, and we’re genuinely sorry. We’re here if you need us or would love to discuss more,
Thanks again for pushing us to improve,
The Fuel Team
I've been using Fuel as my POD for over a year now and I have really enjoyed it! The products and prints have been great. The customer service has been exceptional! I would recommend Fuel to anyone new to POD!
Great Fuel, best pricing and good quality
Superb customer service! As client I'm glad with the support that Max and team given. They listens to the client feedback and make the product better day by day. The shipment is fast and should there's something wrong with the print they re-shipped it for you right away. Nice people to deal with and ready to help you out
Thank you, Tika! It is partners like yourself that have helped us get to where we are today. Your feedback helps fuel what we build next =)
Fuel's customer service is great. I get a response usually within the hour. I can't say enough good things about this service!
Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service!
I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated.
What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.
I have been using Fuel since I launched my company about a month and half ago and I have to say I am VERY pleased with it! They have processed over 500 orders for us so far! Their processing time is seriously INCREDIBLE! It's the fastest POD I have seen! We have had a couple issues with product, but they have been SUPER fast to fix them and it's been a very small % out of the over 500 orders! I also ran into a problem with adding product for over a week, and Max went ABOVE and BEYOND trying to help me sort it all out working with me daily. No joke, he is probably tired of my many messages! In the end it was actually a shopify issue and NOT fuel, and yet Max still was there every step of the way to help me sort it all out! BRAVO to him and the Fuel team! I look forward to a long partnership with this company!
Quick and helpful support, quick processing time and express shipping service with very cheap price. Recommended!